---
title: "Professional Contact Center Staff Outsourcing - British Council MENA"
ocid: "ocds-h6vhtk-02a73e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a73e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a73e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a73e.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BRITISH COUNCIL"
published: "2021-04-18"
---

# Professional Contact Center Staff Outsourcing - British Council MENA

Buyer: BRITISH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-02a73e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a73e.json)

## Summary

The British Council is currently conducting a tender for the outsourcing of professional call centre staff to operate its Regional Contact Centre based in Egypt. This procurement process, classified under the services industry with a focus on call centres, is active and follows a selective procurement method using a restricted procedure. The deadline for submission of tenders is set for 31 May 2021, with the contract period beginning on 25 July 2021 and expected to last until 25 July 2025, including an option for renewal for up to two additional years. All submissions must be made electronically or in writing through the designated communication portal.

This tender presents significant opportunities for businesses specialising in call centre services, particularly those with the capability to operate in a multi-lingual and technological environment. Companies focused on telecommunication support, customer service outsourcing, and workforce management solutions could find this tender well-suited for their service offerings. Furthermore, given the British Council's status and commitment to quality, suppliers that can demonstrate a robust track record and the ability to adhere to the standards expected by a major cultural institution will be highly competitive in this process.

## Notice

British Council is looking to engage a supplier for outsourcing call center agents to operate the Regional Contact Center for the British Council based in Egypt

### Lot Information

Lot 1

British Council is looking to engage a supplier for outsourcing call centre agents to operate the Regional Contact Centre for the British Council based in Egypt

Renewal: up to two additional years with 12-months each after mutual consent from both parties.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008141-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Apr 2021 |
| Submission deadline | 31 May 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 24 Jul 2021 - 25 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH COUNCIL |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Apr 2021 at 07:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008141-2021

## Notice URLs

- http://www.britishcouncil.org
- https://in-tendhost.co.uk/britishcouncil

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a73e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a73e.json.