---
title: "Cadw Business Management System"
ocid: "ocds-h6vhtk-02a749"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a749"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a749.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a749.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH GOVERNMENT"
published: "2021-04-19"
---

# Cadw Business Management System

Buyer: WELSH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-02a749

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## Summary

The procurement process undertaken by the Welsh Government, titled "Cadw Business Management System," focuses on improving technology and services for its heritage and tourism functions. This initiative falls under the services industry, specifically point of sale software development services (CPV 72212110). The procurement method used was an open procedure, and the contract was awarded on 22 March 2021, with a total value of £517,799. The project aims to provide an integrated e-Point of Sale system for 26 sites across Wales, enhancing the customer experience and business operations following recent tactical digital investments.

This tender presents significant opportunities for businesses specialising in point of sale technology, software development, and integrated retail solutions. Businesses that hold Cyber Essentials certification, possess ISO27001 standards for security, and are experienced in delivering multi-channel retail strategies would be well-suited to compete. Given the growth potential in Cadw's digital initiatives—coupled with its vast visitor traffic of over 1.2 million per year—companies that can provide innovative solutions to enhance Cadw’s service offerings could see substantial business growth in the heritage and tourism sector.

## Notice

Cadw is the Welsh Government's historic environment service working for an accessible and well protected historic environment for Wales. In order to support this work Cadw operates a range of commercial functions including staffed visitors centres at 25 monuments across Wales attracting over 1.2 million visitors per year. Cadw generates between 80-90% of its income through admissions and retail. There is significant potential for this figure to grow if the communications and retail technology underpinning its business operations are upgraded. Over the last few years Cadw has invested in a number of tactical digital initiatives to assist with improving customer experience and ultimately increasing revenue. Whilst there has been a year on year increase in revenue, the tactical nature of the initiatives has led to a disparate ecosystem with limited integration across its retail, membership, event booking and financial operations. Cadw has initiated a programme to look at simplification of the ecosystem whilst ensuring limited impact to ongoing business operations. So far a requirements and discovery phase has been completed and the output of the discovery phase forms the aims and objectives. Cadw wish to partner with a supplier that can deliver the technology and service wrap that will enable it to become a true multi-channel vendor and extend its reach to new and existing customers.

### Lot Information

Lot 1

The supply of an complete e-Point of Sale (e-POS) Business Management System including the provision of supply, hardware, installation, testing, training, software licencing and full service support of an on-site ePOS system for 26 sites across Wales. The ePOS system should integrate with an online ticketing platform, an integrated online shop and a membership platform. Essential Requirements Each of the following are a mandatory requirement and should be maintained for the duration of the contract: - Cyber Essentials - the Supplier must hold Cyber Essentials Certification as a minimum. - ISO27001 - or ability to evidence adequate security controls and documentation - The Supplier's solution must follow Web Content Accessibility Guidelines, specifically, all digital materials must conform to the standard of WCAG2.1 - Level AA - The Supplier's solution must hold valid accreditation with Worldpay and all Payment systems must be compliant to Payment Card Industry (PCI) Data Security Standard and SCA Regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008152-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £517,799 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH GOVERNMENT |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF10 3NQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Cathays |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECR RETAIL SYSTEMS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 55 - Hotel, restaurant and retail trade services
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30123100 - Ticket-validation machines
- 30144200 - Ticket-issuing machines
- 48110000 - Point of sale (POS) software package
- 48445000 - Customer Relation Management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 55900000 - Retail trade services
- 66151100 - Electronic marketplace retailing services
- 72212110 - Point of sale (POS) software development services

## Release History

- 19 Apr 2021 at 07:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008152-2021

## Notice URLs

- http://wales.gov.uk/?skip=1&lang=en
- https://ted.europa.eu/udl?uri=TED:NOTICE:534012-2020:TEXT:EN:HTML
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0007

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a749. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a749.json.