---
title: "Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area"
ocid: "ocds-h6vhtk-02a927"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a927"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a927.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02a927.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DORSET COUNCIL"
published: "2021-08-10"
---

# Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area

Buyer: DORSET COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02a927

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02a927.json)

## Summary

The Dorset Council is seeking to establish a contract for the provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area. This procurement falls within the "Other community, social and personal services" sector and is currently in the award stage. The tender was initially open for submissions until 11 June 2021, with a contract value of £2,823,250 and a maximum duration of five years (three years with an optional two-year extension). The procurement method employed is an open procedure, allowing for a more inclusive bidding process.

This contract presents significant opportunities for businesses specialising in community services, particularly those with experience in providing guidance, advice, and information services to diverse populations. Companies focused on enhancing customer experience through multi-channel approaches, including digital and face-to-face interfaces, would be well-positioned to compete. Collaboration through consortium bids is also encouraged, particularly among smaller and medium-sized enterprises (SMEs), as they can jointly meet the requirements of the tender and deliver effective services to the residents of Dorset.

## Notice

The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multichannel approach to information, advice and guidance.

### Lot Information

Lot 1

Definition and scope: * Information - The open and accessible supply of informative material deemed to be of interest and relevance to a particular population * Advice - Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action * Guidance - Defining and providing options through positive actions which could help the resident The provision shall be based around the following key considerations to effectively meet the needs of the Council's residents: * customer experience * connecting services * improved digital channels * a targeted face to face and telephone offer The services must be flexible to meet Dorset Council residents' needs and arising trends. The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider.

Renewal: The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019324-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Aug 2021 |
| Submission deadline | 11 Jun 2021 |
| Future notice date | Not specified |
| Award date | 9 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,823,250 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,823,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET COUNCIL |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 1UZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | TLK2 Dorset and Somerset |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE IN DORSET |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 10 Aug 2021 at 13:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019324-2021
- 22 Apr 2021 at 14:31 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008630-2021

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=c1a2ab8d-eea1-eb11-810c-005056b64545
- https://www.citizensadvicedorset.org.uk
- https://www.dorsetcouncil.gov.uk
- https://www.dorsetcouncil.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02a927. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02a927.json.