---
title: "Direct Award - Payroll & HR System Support"
ocid: "ocds-h6vhtk-02aaa3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aaa3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aaa3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aaa3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TORBAY COUNCIL"
published: "2021-04-27"
---

# Direct Award - Payroll & HR System Support

Buyer: TORBAY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02aaa3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02aaa3.json)

## Summary

Torbay Council is seeking to extend its contract for payroll and human resources system support, which it currently has with Zellis UK Limited. This procurement process is classified under IT services, specifically consulting and software development, with a focus on services. The procurement is at the award stage, with a contract value of £215,725 signed on 4 March 2021. The tender has been initiated due to the expiration of the existing support agreement in December 2021, and the process has been structured as a limited procurement method, allowing for a direct award without the publication of a contract notice.

This tender presents significant opportunities for businesses with expertise in IT services and system support, particularly those specialising in payroll and HR software solutions. Companies well-suited to compete in this tender are likely to have a strong background in delivering integrated payroll systems and maintenance services, especially those already familiar with the frameworks used by local authorities. The successful extension of this contract will ensure ongoing support for Torbay Council during its current CRM implementation process, providing stability and continuity in essential HR functions.

## Notice

Support and maintenance for Torbay Council's integrated payroll and human resources system.

### Lot Information

Lot 1

The support agreement for Torbay Council's current integrated payroll and human resources system is coming to an end and the purpose of this procurement exercise is to extend the Contract with the incumbent supplier.

### Procurement Information

In January 2011 Torbay Council entered into a Contract for an integrated payroll and human resources system. This Contract comprised of the purchase of a perpetual licence for the software and a seven year support agreement. This support agreement is due to expire in December 2021 and the incumbent supplier has exclusive rights to the software. As such, they are the only supplier able to support and provide updates and new releases for the system. The Council opted for the more costly option of a perpetual licence when this system was originally procured to enable ongoing use of the system and delay the need for any significant costs associated with the purchase of a new system. The system is fully embedded, meets the Council's current needs and is capable of being adapted to meet future needs. It would therefore not offer best value if the Council were to go out to tender for the purchase of a new system. Currently Torbay Council are in the process of procuring a Council-wide CRM IT system. It is anticipated that following award, it will take at least two years to implement this new system. With the demands of this large project, there is not the capacity within the IT department to develop the necessary documents required to procure a potential replacement HR & Payroll system. It is also estimated that it would take between two to three years to procure and implement a potential replacement HR & Payroll system, which means that the current support agreement needs to be extended for five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009010-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 4 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £215,725 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORBAY COUNCIL |
| Locality | TORQUAY |
| Post town | Torquay |
| Postcode | TQ1 3DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK42 Torbay |
| Local authority | Torbay |
| Electoral ward | Tormohun |
| Westminster constituency | Torbay |
| Delivery location | TLK42 Torbay |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZELLIS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Apr 2021 at 12:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009010-2021

## Notice URLs

- http://www.torbay.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aaa3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02aaa3.json.