---
title: "Languages"
ocid: "ocds-h6vhtk-02aacd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aacd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aacd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aacd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE"
published: "2021-04-27"
---

# Languages

Buyer: THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-02aacd

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## Summary

The procurement process is initiated by The Minister for the Cabinet Office acting through Crown Commercial Service, which is seeking to establish a Framework Agreement for "Languages" focused on interpretation services. The procurement is currently in the Award stage, with the contract valued at £3 million, having been signed on 30 March 2021. The Framework Agreement is set to run for three years until 29 March 2024, with the option for a one-year extension. This agreement is located in the UK and follows an open procurement procedure specified under the legal basis EU Directive 2014/24/EU. The awarded supplier for this framework is The Language Shop Limited.

This tender presents significant opportunities for businesses specialising in quality assurance services related to interpretation and translation. Companies that can provide assessments of various interpretation methods—including face-to-face, telephone, and video interpretations—will find themselves well-suited to compete in this tender. Additionally, firms with expertise in quality checks and compliance in language services can leverage this framework to expand their client base within public procurement, particularly in sectors requiring high standards of communication and service delivery.

## Notice

The provision of a Quality Assurance Service for Buyers of the Framework. This includes the provision of quality checks on the services provided by Suppliers on the Framework and any Interpreters/Translators used to deliver a Call Off Contract via the Framework. The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier The Supplier awarded to the Quality Assurance Lot cannot be part of any of the other Lot to prevent conflict of interests arising.

### Lot Information

Quality Assurance Services

The Services delivered under this Lot include: - Assessment of a recorded face to face booking (audio or video) - Assessment of a live booking in person (Spoken & Non-Spoken) - Assessment of a telephone interpretation - Assessment of a video interpretation (Spoken & Non-Spoken) - Assessment of Spoken/Non Spoken language Interpreter via Video Role Play - Assessment of translated documents - Assessment of transcriptions - Checking that the requirements in the booking have been met by the Supplier

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009052-2021 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LANGUAGE SHOP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72224200 - System quality assurance planning services
- 72225000 - System quality assurance assessment and review services
- 79510000 - Telephone-answering services
- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 27 Apr 2021 at 21:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009052-2021

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:455090-2020:TEXT:EN:HTML
- https://www.contractsfinder.service.gov.uk/Notice/1ee8fa0f-dfa4-4f53-a54d-b2c73c53ed61#
- https://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aacd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02aacd.json.