---
title: "Customer Experience Solution & Employee Engagement Solution"
ocid: "ocds-h6vhtk-02aad7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aad7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aad7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02aad7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DWR CYMRU CYFYNGEDIG"
published: "2021-04-27"
---

# Customer Experience Solution & Employee Engagement Solution

Buyer: DWR CYMRU CYFYNGEDIG  
Current stage: Tender  
OCID: ocds-h6vhtk-02aad7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aad7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02aad7.json)

## Summary

The Dwr Cymru Cyfyngedig, located in Cardiff, is conducting a selective tender for a Customer Experience Solution and an Employee Engagement Solution, classified under IT services. The tender period is active, with a submission deadline of 26 May 2021. The procurement process involves a negotiated procedure with prior call for competition, inviting applications for two distinct lots. Each lot, with a duration of 1080 days, offers potential for a contract extension up to a total of five years.

This opportunity is ideal for businesses specialising in IT software, data analysis, and customer engagement services. Companies capable of providing specific data capture and collection solutions are well-suited to participate. Engaging in this tender could significantly contribute to business growth, enabling firms to leverage their expertise in delivering comprehensive customer and employee feedback solutions to a key water utility provider.

## Notice

Delivery of a Customer Experience Solution and an Employee Engagement Solution. The agreement will be split into lots and applications are invited for one or both lots. Lot 1 - Customer Experience Solution which will allow DCC to capture and measure customer feedback Lot 2 - Employee Engagement Solution which will allow DCC to capture and measure employee feedback in key areas to assess employee engagement levels.

### Lot Information

Lot 1

Lot 1: Customer Experience Solution

Options: The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

Lot 2

Lot 2: Employee Engagement Solution

Options: The contract awarded will be for an initial 3-year period with an option to extend for a further 2 years at the sole discretion of DCC. This means a possible total duration of 5 years if all options are taken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009062-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2021 |
| Submission deadline | 26 May 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DWR CYMRU CYFYNGEDIG |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF3 0LT |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Trowbridge |
| Westminster constituency | Cardiff East |
| Delivery location | TLL Wales |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48517000 - IT software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72316000 - Data analysis services

## Release History

- 27 Apr 2021 at 21:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009062-2021

## Notice URLs

- http://www.dwrcymru.com
- https://dwrcymru-welshwater.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02aad7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02aad7.json.