---
title: "Debt Collection Agency Framework"
ocid: "ocds-h6vhtk-02ab24"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ab24"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ab24.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ab24.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHUMBRIAN WATER GROUP LIMITED"
published: "2022-03-02"
---

# Debt Collection Agency Framework

Buyer: NORTHUMBRIAN WATER GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02ab24

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ab24.json)

## Summary

The procurement process pertains to the "Debt Collection Agency Framework" initiated by Northumbrian Water Group Limited, a major player in the water industry, located in Durham, United Kingdom. The status of the tender is currently active, and it involves a selective procurement method, specifically a negotiated procedure with prior call for competition. The aim is to outsource approximately £30 million of unrecovered closed account water debt and £12 million of post-litigated water debt, with contracts being offered on a commission basis starting in 2022. Interested businesses were required to express interest by 21 May 2021, with the deadline for submitting completed Pre-Qualification Questionnaires set for 26 May 2021.

This procurement presents significant growth opportunities for businesses specialising in debt collection services, particularly those capable of handling large volumes of accounts, such as closed accounts and post-litigated claims. Companies that meet the requirement of being authorised by the Financial Conduct Authority (FCA) and can demonstrate strong capabilities in quality and cost management will be well-positioned to compete for this contract. The contract spans three years, with the possibility of extension, making it an attractive opportunity for firms looking to establish long-term partnerships in the public sector.

## Notice

Our intent is to outsource annually, from 2022, on a commission basis, circa PS30 million of unrecovered closed account water debt where a collect or trace and collect solution is required. In addition to this we intend to outsource circa PS12 million of Post-Litigated (with County Court Judgement) water debt. Similar projections are foreseen for the duration of the agreement. We are offering a 3 year contact with the ability to review regularly and a possibility of extension. The processor(s) must be authorised by the Financial Conduct Authority (FCA).

### Lot Information

Post-litigation - County Court Judgment

Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers of 12,000 Post-litigation - County Court Judgement accounts.

Options: The contract will be for 36 months with a further 24 month optional extension

Closed Account (Prime) - forwarding address provided

Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 14,000 Closed Accounts (Prime) with forwarding address provided

Options: The contract will be for 36 months with a further 24 month optional extension

Trace and Collect, 1st placement

Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 14,000 Trace and Collect, 1st placement

Options: The contract will be for 36 months with a further 24 month optional extension

Trace and Collect, 2nd placement

Batches would be issued throughout the year to the successful processor(s), with approximate yearly numbers being 25,000 Trace and Collect, 2nd placement

Options: The contract will be for 36 months with a further 24 month optional extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005690-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Mar 2022 |
| Submission deadline | 21 May 2021 |
| Future notice date | Not specified |
| Award date | 17 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBRIAN WATER GROUP LIMITED |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5FJ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England), TLH14 Suffolk CC, TLH3 Essex, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | 1ST LOCATE; CONEXUS RECOVERY & FIELD SERVICES; ORBIT CREDIT SERVICES; UK SEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 2 Mar 2022 at 11:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005690-2022
- 7 May 2021 at 12:36 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009970-2021
- 7 May 2021 at 12:25 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009965-2021
- 28 Apr 2021 at 13:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009139-2021

## Notice URLs

- http://www.nwl.co.uk
- https://s1.ariba.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ab24. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ab24.json.