---
title: "Local HealthWatch Service"
ocid: "ocds-h6vhtk-02acdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02acdd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02acdd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02acdd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2021-08-11"
---

# Local HealthWatch Service

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02acdd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02acdd.json)

## Summary

The Wirral Borough Council is conducting an active tender for the "Local HealthWatch Service," which falls under the health and social work services category. The procurement process is currently in the Tender stage, with the submission deadline set for 2 June 2021. This service is particularly focused on individuals who use or wish to access health and social care services in Wirral, providing an independent channel for them to express their views and influence service delivery. The procurement method is an open procedure, allowing a wider range of bidders to compete, and it incorporates a legal basis defined by the EU directive.

This tender presents significant opportunities for businesses, especially those in the health and social care sector, as well as organisations specialising in advocacy and community engagement. Companies that can demonstrate quality service provision, intact social value initiatives, and cost-effective solutions would be well-positioned to bid successfully. Given that the service aims to enhance user experience within health and social care, businesses with a track record in customer support, feedback gathering, and advocacy would find this procurement particularly advantageous for growth potential.

## Notice

ot 1- Local Healthwatch Service For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services. Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children's health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral. Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people's views and experiences of health and social care, in order to drive up standards of service provision. Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service. Lot 2 - Independent Health Complaints Advocacy Service To support people to make a complaint against a NHS funded service. The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service. Local Authorities are required to commission: 'the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman)'.

### Lot Information

Lot 1

ot 1- Local Healthwatch Service For people who use health and social care services. Offering an independent channel for people to communicate their views on the health and social care system and to influence the design and delivery of services. Wirral Local Healthwatch is for anyone who uses or who wishes to use adult and children's health and care services in Wirral - or anyone who is caring for or represents individuals who have access to health or social care services in Wirral. Wirral Local Healthwatch has a duty to assist local health and social care commissioners and providers, and other community stakeholders, by providing feedback, research and information on local people's views and experiences of health and social care, in order to drive up standards of service provision. Wirral Local Healthwatch must also be able to signpost local people with complaints they may wish to progress in relation to NHS service provision to an independent health complaints advocacy services which is being tendered in a separate Lot to the Local Healthwatch Service. Lot 2 - Independent Health Complaints Advocacy Service To support people to make a complaint against a NHS funded service. The Health and Social Care Act 2012 puts a duty of Local Authorities to commission a local Independent Health Complaints Advocacy Service. Local Authorities are required to commission: 'the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman)'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019443-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Aug 2021 |
| Submission deadline | 2 Jun 2021 |
| Future notice date | Not specified |
| Award date | 27 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,692,036 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 5AL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLD74 Wirral |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH WIRRAL |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 11 Aug 2021 at 11:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019443-2021
- 4 May 2021 at 13:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009580-2021

## Notice URLs

- http://www.procontract.due-north.com
- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02acdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02acdd.json.