---
title: "Libraries NI - Provision of Managed IT Services under the e3 Project"
ocid: "ocds-h6vhtk-02ad39"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ad39"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ad39.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ad39.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LIBRARIES NI"
published: "2022-08-01"
---

# Libraries NI - Provision of Managed IT Services under the e3 Project

Buyer: LIBRARIES NI  
Current stage: Award  
OCID: ocds-h6vhtk-02ad39

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## Summary

The procurement process initiated by Libraries NI involves the tender for the provision of Managed IT Services under the e3 Project, with an estimated contract value of £60,000,000. The project, classified under software-related services, aims to secure a strategic partner to deliver modern IT solutions while managing legacy systems during the transition. The contract was awarded on 6 July 2022, with operational services commencing on 1 October 2022 and a duration of seven years, including options for extensions. The tender is being conducted via a selective procurement method using a competitive dialogue approach, ensuring fairness and transparency throughout the process.

This tender presents significant opportunities for businesses specialising in IT services, software development, and system integration, particularly those equipped to handle complex transitions in public services. Companies capable of providing innovative solutions for library management, interactive systems, and advanced data governance are well-positioned to compete for this project. With Libraries NI emphasising the importance of a robust IT infrastructure to enhance public library services across Northern Ireland, successful suppliers will have the chance to form a pivotal relationship that supports ongoing service improvements and community engagement.

## Notice

The e3 Project has been established to secure a strategic partner (SP) who will deliver modern and innovative IT services to Libraries NI. The project is focussed on delivering a strong working relationship between Libraries NI and the SP who can develop services that meet the needs of specific business areas and can integrate them into an overall corporate solution. Initially the requirement is to manage the legacy services for a period of time whilst planning and implementing new systems and services. It is envisaged this will entail a combined transition and transformation phase and it is essential that continuity of day to day library services is maintained throughout. The Contract will replace the current e2 contract and exit and transfer plans are in place to facilitate a smooth transition. There will be a technology refresh required at various points in the Contract and the SP will be asked to assist by providing expert input and evaluation of emerging technologies that could benefit the delivery of library services. Key to the objectives of e3 are: a) Public computer access b) Corporate desktop build, including peripherals c) Library Management System d) Cash Management System e) Self service functions including library management services and printing f) Virtual library service, including library management services g) Corporate services h) Effective management information and business intelligence systems to inform decision making These systems are deemed essential in conducting the business of LNI. In delivering its current scope of corporate and operational service requirements, Libraries NI utilises a range of IS/IT systems. Advances in technology continue to be a key factor in the drive to improve services, reduce costs and match levels of provision to the needs of customers. ICT is an essential and integral element of every aspect of the work of Libraries NI and is critical to ensuring that it can deliver its statutory duty 'to provide a comprehensive and efficient public library service for persons living, working or studying in Northern Ireland'. Specifically ICT: * supports the purchase, management and lending of books and other resources across the Libraries NI network of 98 static libraries, as well as mobile libraries; * provides customers with access to high speed network provision, coupled with free Wi-Fi and access to computers in every static library which enables customers to access information and promotes learning; * delivers virtual library services, which can be accessed from home; * delivers corporate services; * supports internal and external communication; and * provides data which is essential to governance. e3 is the proposed mission critical programme to ensure Libraries NI has the necessary ICT infrastructure and services to support the delivery of library services beyond the end of the current service provision contract (e2). Further information on the contract requirements and the procurement process are available in the Project Description and Requirements and the Information Memorandum.

### Lot Information

Lot 1

The e3 Project has been established to secure a strategic partner (SP) who will deliver modern and innovative IT services to Libraries NI. The project is focussed on delivering a strong working relationship between Libraries NI and the SP who can develop services that meet the needs of specific business areas and can integrate them into an overall corporate solution. Initially the requirement is to manage the legacy services for a period of time whilst planning and implementing new systems and services. It is envisaged this will entail a combined transition and transformation phase and it is essential that continuity of day to day library services is maintained throughout. The Contract will replace the current e2 contract and exit and transfer plans are in place to facilitate a smooth transition. There will be a technology refresh required at various points in the Contract and the SP will be asked to assist by providing expert input and evaluation of emerging technologies that could benefit the delivery of library services. Key to the objectives of e3 are: a) Public computer access b) Corporate desktop build, including peripherals c) Library Management System d) Cash Management System e) Self service functions including library management services and printing f) Virtual library service, including library management services g) Corporate services h) Effective management information and business intelligence systems to inform decision making These systems are deemed essential in conducting the business of LNI. In delivering its current scope of corporate and operational service requirements, Libraries NI utilises a range of IS/IT systems. Advances in technology continue to be a key factor in the drive to improve services, reduce costs and match levels of provision to the needs of customers. ICT is an essential and integral element of every aspect of the work of Libraries NI and is critical to ensuring that it can deliver its statutory duty 'to provide a comprehensive and efficient public library service for persons living, working or studying in Northern Ireland'. Specifically ICT: * supports the purchase, management and lending of books and other resources across the Libraries NI network of 98 static libraries, as well as mobile libraries; * provides customers with access to high speed network provision, coupled with free Wi-Fi and access to computers in every static library which enables customers to access information and promotes learning; * delivers virtual library services, which can be accessed from home; * delivers corporate services; * supports internal and external communication; and * provides data which is essential to governance. e3 is the proposed mission critical programme to ensure Libraries NI has the necessary ICT infrastructure and services to support the delivery of library services beyond the end of the current service provision contract (e2). Further information on the contract requirements and the procurement process are available in the Project Description and Requirements and the Information Memorandum. Additional information: The contract was awarded on 6 July 2022 with a period of implementation before the operational services commencement date of the 1 October 2022. When operational services commence the contract will run for a period of 7 years with the option to extend for a further 3 periods of up to 12months each.

Options: The contract is for a 7 year period with the option to extend for a further 3 periods of up to 12months each.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021009-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2022 |
| Submission deadline | 7 Jun 2021 |
| Future notice date | Not specified |
| Award date | 7 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000,000 |
| Lots value | £60,000,000 |
| Awards value | Not specified |
| Contracts value | £26,994,980 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIBRARIES NI |
| Locality | BALLYMENA |
| Post town | Northern Ireland |
| Postcode | BT43 7BG |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN0F Mid and East Antrim |
| Local authority | Mid and East Antrim |
| Electoral ward | Castle Demesne |
| Westminster constituency | North Antrim |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FUJITSU SERVICES |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30213000 - Personal computers
- 30230000 - Computer-related equipment
- 30238000 - Library automation equipment
- 32320000 - Television and audio-visual equipment
- 32400000 - Networks
- 32500000 - Telecommunications equipment and supplies
- 39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48000000 - Software package and information systems
- 48161000 - Library management system
- 48311100 - Document management system
- 48800000 - Information systems and servers
- 48810000 - Information systems
- 50324100 - System maintenance services
- 64200000 - Telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212422 - Software development services suites
- 72212482 - Business intelligence software development services
- 72212517 - IT software development services
- 72222300 - Information technology services
- 72227000 - Software integration consultancy services
- 72230000 - Custom software development services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72253200 - Systems support services
- 72260000 - Software-related services
- 72268000 - Software supply services
- 72320000 - Database services
- 72500000 - Computer-related services
- 79800000 - Printing and related services
- 79910000 - Management holdings services
- 79991000 - Stock-control services

## Release History

- 1 Aug 2022 at 15:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021009-2022
- 5 May 2021 at 10:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009672-2021

## Notice URLs

- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:250470-2018:TEXT:EN:HTML
- https://www.finance-ni.gov.uk/sites/default/files/publications/dfp/PGN-01012-

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ad39. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ad39.json.