---
title: "Framework Agreement for Patient & Healthcare Communications & Related IT Services"
ocid: "ocds-h6vhtk-02ada0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ada0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ada0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ada0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS COMMERCIAL SOLUTIONS"
published: "2025-01-21"
---

# Framework Agreement for Patient & Healthcare Communications & Related IT Services

Buyer: NHS COMMERCIAL SOLUTIONS  
Current stage: Award  
OCID: ocds-h6vhtk-02ada0

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## Summary

NHS Commercial Solutions is extending an existing Framework Agreement for Patient & Healthcare Communications & Related IT Services, initially set to expire on 25 February 2025, by an additional six months due to delays in the Procurement Act 2023. This extension will allow for a new tender starting at the end of February 2025. The framework covers a wide array of services under the CPV code "72000000," including Patient Messaging Services, Medical Messaging Application (Pager Replacement), Kiosk Display (Digital Signage), Patient Check-In Management System, Patient-Friendly App Development, Video Conferencing Systems, and Bespoke Services. The services are required across various regions in the UK, and businesses are advised to prepare for tender submissions by February 2025.

This contract extension presents substantial opportunities for companies in IT services, telecommunications, and software development sectors. SMEs and larger enterprises alike could benefit from participating in this tender, as it includes a diverse range of services required by NHS and potentially other public sector organizations. Businesses that can provide solutions such as interactive voice response software, telecommunications services, video conferencing systems, mobile device management, and patient-friendly applications should strongly consider competing for this framework. Being awarded part of this framework could lead to significant business growth and enhanced market presence within the public healthcare sector.

## Notice

The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The authority recognises that the expertise required will exist both nationally and at a local level and aims to be as inclusive as is practicable in order that the awarding authority has the most appropriate resource available.

### Lot Information

Patient Messaging Services

Patient Messaging Services will provide Contracting Authorities with a means of sending 2-way messages for appointment reminders and medical test results. The service will include but not be limited to Voice calls; Mobile data connectivity; Mobile e-mail; Mobile data applications; Mobile Device Management; Video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network.

Medical Messaging Application (Pager Replacement)

Medical Messaging Application (Pager Replacement) is a service that helps Contracting Authorities replaces their existing pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices, or via a desktop-based application. The service includes but is not limited to - Voice calls; SMS; Voicemail services; Mobile data connectivity; Mobile e-mail services; Mobile data applications; Mobile Devices Management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked to corporate network.

Kiosk Display (Digital Signage)

Kiosk Display (Digital Signage) is a service that allows Contracting Authorities to be able to purchase a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including Patients, Staff and Visitors.

Patient Check-In Management System

Patient Check-In Management Systems is a service that Contracting Authorities can use to provide a secured platform for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority.

Patient-Friendly App Development

Patient-Friendly App Development service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle

Video Conferencing System

The Video Conferencing System service will provides state-of the art video conferencing system for in-patients, out-patients, administrative and clinical services. The video conferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications.

Bespoke Services

Bespoke services is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement).

This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.

The scope of services is as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 7: Video Conferencing System Lot 10: Bespoke Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001967-2025 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Jan 2021 |
| Contract period | 25 Feb 2021 - 25 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £705,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS COMMERCIAL SOLUTIONS |
| Locality | DORKING |
| Post town | Redhill |
| Postcode | RH4 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Dorking North |
| Westminster constituency | Dorking and Horley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 17 |
| Supplier names | BARRIER NETWORKS; BTS HOLDINGS; EXPONENTIAL-E; HEALTHCARE COMMUNICATIONS; HEALTHCARE COMMUNICATIONS UK LTD T/A IMIMOBILE EUROPE; HILL-ROM; HILL-ROM LTD T/A HILLROM; HOSPITAL SERVICES; ICNH LTD TRADING AS DRDOCTOR; INSIGHT DIRECT (UK; INTOUCH WITH HEALTH; MULTITONE ELECTRONICS; NETCALL TECHNOLOGY; SOFTCAT; STANLEY SECURITY SOLUTIONS; VISIONABLE; ZIVVER |

## CPV Codes

### Divisions

- 03 - Agricultural, farming, fishing, forestry and related products
- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 03000000 - Agricultural, farming, fishing, forestry and related products
- 30200000 - Computer equipment and supplies
- 30231300 - Display screens
- 31682230 - Graphic display panels
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32232000 - Video-conferencing equipment
- 32320000 - Television and audio-visual equipment
- 32510000 - Wireless telecommunications system
- 39133000 - Display units
- 48000000 - Software package and information systems
- 48512000 - Interactive voice response software package
- 48515000 - Video conferencing software package
- 48983000 - Development software package
- 64200000 - Telecommunications services
- 64210000 - Telephone and data transmission services
- 64216100 - Electronic message services
- 64216120 - Electronic mail services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212515 - Video conferencing software development services
- 72230000 - Custom software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 79512000 - Call centre

## Release History

- 21 Jan 2025 at 09:19 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/001967-2025
- 5 May 2021 at 21:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009775-2021

## Notice URLs

- http://www.commercialsolutions-sec.nhs.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:358199-2020:TEXT:EN:HTML
- https://www.commercialsolutions-sec.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ada0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ada0.json.