---
title: "T1552 - TENDER FOR THE PROVISION OF THE CONTINUOUS TENANT OMNIBUS SURVEY (CTOS)"
ocid: "ocds-h6vhtk-02ae73"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ae73"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ae73.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ae73.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN IRELAND HOUSING EXECUTIVE"
published: "2021-05-07"
---

# T1552 - TENDER FOR THE PROVISION OF THE CONTINUOUS TENANT OMNIBUS SURVEY (CTOS)

Buyer: NORTHERN IRELAND HOUSING EXECUTIVE  
Current stage: Award  
OCID: ocds-h6vhtk-02ae73

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## Summary

The Northern Ireland Housing Executive has recently completed a public procurement process titled "T1552 – Tender for the Provision of the Continuous Tenant Omnibus Survey (CTOS)." This procurement falls under the market research services category within the services industry. Located in Belfast, UK, the contract was open for bids beginning in January 2021, with a completion date of 31 December 2021. The procurement was conducted using an open procedure, allowing any interested parties to submit proposals. The awarded contract is valued at £375,000 and has provisions for extension for up to two additional years, contingent upon satisfactory performance.

This tender presents valuable opportunities for businesses specialising in market research and survey methodology, particularly those with experience in social housing contexts. Companies capable of delivering high-quality research services, with a focus on collecting and analysing customer satisfaction data, would be particularly well-suited to compete for similar contracts in the future. Additionally, firms with a history of successful outcomes in comprehensive social, economic, and demographic profiling could leverage this experience to cater to similar public sector needs.

## Notice

The Housing Executive wishes to appoint a research Contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), "Modernising local government - in touch with people", The survey supports the Housing Executive's application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive's key strategic objective - 'Delivering Quality Services'. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive's services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing - for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects.

### Lot Information

Lot 1

The Housing Executive wishes to appoint a research Contractor to conduct the fieldwork for its Continuous Tenant Omnibus Survey (CTOS) during the period January 2021 to 31 December 2021, with options to extend the contract for a further 2 x 12 month periods (or part thereof), subject to satisfactory completion of the work (possible contract period of 3 years). The CTOS was first commissioned in February 1994, to collect information on the Housing Executive's tenants and their households. The information gathered is used to inform strategic and operational decisions in the field of social housing. The CTOS is a major element of the Housing Executive's research programme and is a cornerstone in service delivery in terms of the Northern Ireland Act (1998), "Modernising local government - in touch with people", The survey supports the Housing Executive's application for Customer Service Excellence (CSE) and the NI Quality Award and is linked to the Housing Executive's key strategic objective - 'Delivering Quality Services'. The survey monitors, quarterly and annually, the level of customer satisfaction with Housing Executive's services and provides the only comprehensive social, economic and demographic profile of tenants. In the past it was felt that customer orientated attitudinal research conducted by the Housing Executive could be distorted (either positively or negatively) by its timing - for example, if the data collection coincided with a rent increase, or with press coverage of housing issues. The purpose of the continuous nature of this survey is to compensate for such distorting effects. Additional information: This contract will be for the period January 2021 - 31 December 2021 with an option to extend for a further 2 x 12 month periods or part thereof,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009986-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Jan 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £375,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN IRELAND HOUSING EXECUTIVE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8BP |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN0 Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PERCEPTIVE INSIGHT MARKET RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services

## Release History

- 7 May 2021 at 13:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009986-2021

## Notice URLs

- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:549491-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ae73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ae73.json.