---
title: "NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria"
ocid: "ocds-h6vhtk-02af0a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02af0a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02af0a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02af0a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST – LANCASHIRE AND SOUTH CUMBRIA"
published: "2022-03-18"
---

# NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Buyer: NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST – LANCASHIRE AND SOUTH CUMBRIA  
Current stage: Award  
OCID: ocds-h6vhtk-02af0a

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## Summary

NHS England and NHS Improvement North West – Lancashire and South Cumbria is conducting a procurement process for a Dental Call Handling Service across Lancashire and South Cumbria. The contract title is "NHSE440 – Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria". This procurement is classified under the services industry category, specifically within the CPV code 79512000 for call centres. The procurement follows an open procedure and has a total contract value of £2,889,000 over a term of five years, with the contract commencing on 1 April 2022. The tender process included key dates, such as documentation availability from 26 August 2021 and the closing date for tenders being 27 September 2021 at 12:00 noon.

This tender offers significant opportunities for businesses wishing to expand within the healthcare sector, particularly those specialising in call centre services. Companies that have experience in managing high-volume customer service operations and can demonstrate their capability in handling sensitive health-related inquiries would be particularly well-suited to compete. The emphasis on social value in the procurement presents further avenues for firms that can illustrate their contributions to community well-being, enhancing their attractiveness as potential suppliers to NHS England's contracting authority.

## Notice

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

### Lot Information

Lot 1

The Contracting Authority has procured a Dental Call Handling Service (DCHS) across Lancashire and South Cumbria to deliver a comprehensive service for patients to have a single point of access into NHS Dental Services and ensure that patients are appropriately signposted to NHS Primary Dental Care Services. The Contract is to commence 01 April 2022 for a contract term of 5 years. The annual financial threshold for this procurement is 577800 GBP and is based on a calls answered volume of 180,000 per annum. The total contract value is 2889000 GBP for the 5-year contract term. The Open Procedure was followed for this procurement to test the capacity, capability, and technical competence of bidders in accordance with Regulation 27 of the Public Contracts Regulations 2015 (as amended). Tender documentation was available from 12:00 noon on 26 August 2021 and the closing time and date for tender returns was 12:00 noon on 27 September 2021. The subject matter of the contract was scoped to take into account the priorities of the Contracting Authority relating to "economic, social, and environmental well-being" by utilising the UK Governments Social Value Model. This procurement was conducted using an e-tendering portal (In-Tend). https://in-tendhost.co.uk/nhsnecsu/aspx/Home The Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) did apply. Bidders were advised to obtain their own legal advice and carry out due diligence including the New Fair Deal non-statutory policy setting out how pensions issues are to be dealt with when staff are compulsorily transferred from the public sector to independent providers delivering public services. The Contracting Authority and NECS reserved the right to cancel the tender process at any point and will not be held liable for any costs resulting from any cancellation of the tender process or for any other costs incurred by those tendering for the contract.

Options: Call volumes may increase or decrease throughout the lifetime of this contract. Increases and decreases will be dealt with under the conditions of contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007409-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Mar 2022 |
| Submission deadline | 27 Sep 2021 |
| Future notice date | 10 May 2021 |
| Award date | 6 Dec 2021 |
| Contract period | Not specified |
| Recurrence | March 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,889,000 |
| Lots value | £2,889,000 |
| Awards value | Not specified |
| Contracts value | £2,889,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST – LANCASHIRE AND SOUTH CUMBRIA |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR2 8DY |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | Sharoe Green |
| Westminster constituency | Ribble Valley |
| Delivery location | TLD4 Lancashire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FCMS (NW |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Mar 2022 at 12:14 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007409-2022
- 25 Aug 2021 at 11:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020987-2021
- 10 May 2021 at 13:54 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/010137-2021

## Notice URLs

- http://www.fcms-nw.co.uk
- http://www.necsu.nhs.uk
- https://courttribunalfinder.service.gov.uk/courts/royal-courts-of-justice
- https://in-tendhost.co.uk/nhsnecsu/aspx/Home
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.necsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02af0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02af0a.json.