---
title: "HAC5699 CCTV Operators"
ocid: "ocds-h6vhtk-02af0b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02af0b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02af0b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02af0b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2021-05-10"
---

# HAC5699 CCTV Operators

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-h6vhtk-02af0b

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## Summary

The London Borough of Tower Hamlets has completed a procurement process for the title "HAC5699 CCTV Operators" under the category of security services. This process involved entering into a two-year contract with Charter Security Limited, aimed at providing 24/7 CCTV monitoring across the borough to enhance community safety and respond effectively to incidents. The contract necessitated a procurement method that was negotiated without the publication of a contract notice due to the unique requirements of the analogue CCTV system currently in operation. The contract was signed on 10th May 2021, with a total value of £950,000.

This tender presents significant opportunities for businesses in the security services sector, particularly those specialising in CCTV operations, monitoring, and related technology services. Companies capable of demonstrating expertise in managing complex surveillance systems and providing operational support in a high-pressure environment would be well-suited to compete for similar contracts in the future. As the council collaborates closely with law enforcement and community partners, businesses that have established relationships within the public sector may also find advantageous positions in this market.

## Notice

The Mayor and Burgesses of the London Borough of Tower Hamlets intend to enter into a contract with Charter Security Limited, in respect of the service described below. The contract term will be 2 years. The council works with the Metropolitan Police, Registered Social Landlords (RSLs) and other law enforcement agencies to monitor public space CCTV in the borough and support civil and criminal proceedings. It provides a CCTV service with around 350 cameras operating throughout the borough for a broad range of purposes and across a range of services. These are mainly centred on Community Safety, Public Realm and Licensing and are serviced by a 24hr CCTV control suite located in Mulberry Place with 70 cameras on view at any given time. The service is tasked with visually monitoring the public space and enabling a proportionate response to incidents as they occur. This can relate to street crime, vehicle theft, drug or traffic offences, anti-social behaviour, dangerous conditions and/or a major incident.

### Lot Information

Lot 1

This service provides CCTV operators and supervisors for 24/7 operation of the CCTV system.

### Procurement Information

This award is lawful in accordance with regulation 32(2)(b)(II) because competition is absent for technical reasons. The Council operates an analogue CCTV system which will be replaced when it moves to its new premises. The Economic Operator is the only company that still provides a manning service for the Council analogue system. The contract will be awarded for 2 years (1 + 1 ).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010138-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £950,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARTER SECURITY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79710000 - Security services

## Release History

- 10 May 2021 at 13:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010138-2021

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02af0b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02af0b.json.