--- title: "A demand responsive transport service for residents south of Swaffham and an online application for scheduling and booking" ocid: "ocds-h6vhtk-02b0ed" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b0ed" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b0ed.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b0ed.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORFOLK COUNTY COUNCIL" published: "2021-05-14" --- # A demand responsive transport service for residents south of Swaffham and an online application for scheduling and booking Buyer: NORFOLK COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-02b0ed [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b0ed) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b0ed.json) ## Summary The Norfolk County Council is initiating a planned procurement for a demand responsive transport service aimed at residents south of Swaffham, focusing on public road transport services. This contract includes the development of an online application for scheduling and booking the service, which will operate within an area covering approximately 85 square miles and 20 villages, providing access for over 7,000 residents. The procurement process is currently in the planning stage, with key activities set to commence from January 2022, and a deadline for interested parties to communicate their interest for discussions by noon on 26 May 2021. This tender presents valuable business opportunities for transport service providers, especially those specialising in demand responsive solutions and software application providers. Companies capable of delivering a fully digitised transport service, along with integration of online booking systems, will find this tender particularly relevant. Additionally, businesses experienced in engaging with public sector contracts and those offering innovative passenger information technologies would be well-positioned to compete for this project, fostering growth in a sector focused on improving accessibility and connectivity for local communities. ## Notice Norfolk County Council wishes to procure a fully digitised demand responsive transport service, with automatic and optimised route scheduling, for residents south of the market town of Swaffham in west Norfolk, to access services in the town and beyond. The proposed transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service is expected to run from 0700 - 1900, Monday to Saturday.The Council also wishes to procure an online application for the provider to plan the journeys and for passengers to book and pay for their journeys. ### Lot Information Demand responsive transport service Norfolk County Council wishes to procure a fully digitised demand responsive transport service, with automatic and optimised route scheduling, for residents south of the market town of Swaffham in west Norfolk, to access services in the town and beyond. The proposed transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service is expected to run from 0700 - 1900, Monday to Saturday.The service will require different booking options and the service provider will need to offer a telephone booking service and accept online bookings via the application in Lot 2.There is funding available for a vehicle, which could be procured by the provider or by the Council. The contract will be awarded for 4 years, which is the length of the trial for which we have been allocated DfT funding, with an option to extend to 8 years. It is expected that the successful bidder will engage with Norfolk County Council and local stakeholders to endeavour to make the service commercially sustainable after this 4 year period The service start is provisionally set at Jan 2022. We would like to discuss this opportunity with operators via a 1-2-1 Teams meeting before we finalise the specification. Please contact Sean Asplin via email (sean.asplin@norfolk.go.uk) by noon on Wednesday 26 May if you would like to meet with us providing the email addresses of your attendees and their availability w/c 7 June 2021. Online transport application to plan journeys and take bookings and payments Norfolk County Council is seeking to award a contract for an online application to support the demand response transport service in the Swaffham area. The application should already be commercially available with an established customer base (we are not seeking to procure any software development).The solution should include functionality to:(1) manage the operation of the service (e.g. managing key stop and road information);(2) allow passengers to plan, book, update and pay for journeys in advance (one-off and regular journeys) and indicate any special requirements (e.g. wheel chair user, specific time requirements); (3) offer a range of ticket options; (4) provide comprehensive information to the passenger on their booking (e.g. pick-up time, delays) via the app and SMS;(5) provide dynamic dispatch and routing to optimise the service based on bookings received and using real-time information on traffic and connecting services;(6) allow the driver to log on/off, access route and passenger information and contact passengers/operations staff.The solution should also be able to integrate with other information systems (e.g. other bus services and ticket machines of other operators) and have a reporting facility with the ability to download data for analysis in other tools.The main aim of offering this technology is to incentivise people to use the service so it needs to be easy to use. It must be able to run on a range of devices, which potential passengers may have.We would like to discuss this opportunity with potential apps providers before finalising the specification. If you would be interested in attending a 1-2-1 teams meeting w/c 7 June, please email sean.asplin@norfolk.gov.uk by noon on Wednesday 26 May providing the email addresses on your attendees and their availability. We would also be interested in seeing a short demo of your app. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/010620-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 May 2021 | | Submission deadline | Not specified | | Future notice date | 6 Jul 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2SG | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLH17 Breckland and South Norfolk | ## CPV Codes ### Divisions - 48 - Software package and information systems - 60 - Transport services (excl. Waste transport) ### Codes - 48000000 - Software package and information systems - 48332000 - Scheduling software package - 48813000 - Passenger information system - 60112000 - Public road transport services ## Release History - 14 May 2021 at 08:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/010620-2021 ## Notice URLs - http://In-Tendhost.co.uk/norfolkcc - http://www.norfolk.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b0ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b0ed.json.