---
title: "Non-Emergency Patient Transport Service in Lincolnshire"
ocid: "ocds-h6vhtk-02b168"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b168"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b168.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b168.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS LINCOLNSHIRE INTEGRATED CARE BOARD"
published: "2023-03-09"
---

# Non-Emergency Patient Transport Service in Lincolnshire

Buyer: NHS LINCOLNSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-02b168

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## Summary

The NHS Lincolnshire Integrated Care Board has completed the procurement process for a Non-Emergency Patient Transport Service in Lincolnshire. The service involves two lots: Lot 1 - Call Handling & Assessment and Lot 2 - Journey Delivery. The service will operate 24/7, 365 days a year, based on changing activity profiles and COVID response needs.

This tender offers business growth opportunities for health service providers interested in delivering safe, high-quality patient transport services. Companies with experience in health services, call handling, journey management, and social value delivery are well-suited to compete. The NHS Lincolnshire CCG is the buying organisation, and the procurement process included evaluation criteria covering quality and price aspects.

## Notice

NHS Lincolnshire ICB are seeking a suitably qualified and capable Provider/s to provide a Non-Emergency Patient Transport Service across Lincolnshire. The patient transport Provider/s will be flexible, adaptable and resilient and will work in partnership with the health system to ensure that the patient transport service is able to respond to the changing landscape of health service delivery in Lincolnshire.

### Lot Information

Lot 1 - Call Handling & Assessment

The Provider will deliver an integrated call handling, eligibility assessment and transport co-ordination function as part of the wider Non-Emergency Patient Transport Service (NEPTS). The Provider will ensure patients meet the eligibility criteria that is in place from time to time and support all eligible patients to travel to and from healthcare settings in a timely manner, without adverse impact on their medical condition. The call handling and eligibility assessment service will: * Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements; * Deliver high levels of patient and health care practitioner satisfaction; * Respond to and meet the changing needs for patient transport services for Lincolnshire patients; * Be efficient and cost effective; * Deliver social value. The key aims and objectives of the service are as follows: * Delivery of outstanding patient and health care practitioner experience; o Transport will arrive within agreed time limits; o No excessive waits for outbound journeys; o Fast track and care home journeys delivered to agreed times; o Service is responsive to unforeseen journey delays; o Reduction in number of journeys undertaken late at night. * Support for the delivery of excellent hospital flow o Zero re-beds due to patient transport issues; o Reduction in HCP time to book / chase transport / resolve out transport issues. * Minimum levels of aborted and cancelled journeys; * Delivery of COVID safe journeys and support to COVID pathways; * Support delivery of emerging new care models; * Signposting of patients who do not meet the eligibility criteria to potential other means of fulfilling their journey including public, voluntary and community transport; * Cost within acceptable limits. The service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response.

Lot 2 - Journey Delivery

The Provider will deliver a journey delivery service that is responsive to patient need and journey times as determined by the call handling service function as part of the wider Non-Emergency Patient Transport Service (NEPTS). The patient transport journey Provider will deliver a service that: * Supports patients to receive the best possible outcome from their contact with health services; * Supports a reduction in inequalities The patient transport service will: * Be safe and of high quality and that meets all relevant statutory and national guidance and guidelines, and best practice and compliance requirements; * Delivers high levels of patient and health care practitioner satisfaction; * Respond to and meet the changing needs for patient transport services for Lincolnshire patients; * Is efficient and cost effective; * Delivers social value. The key aims and objectives of the service are as follows: * Delivery of outstanding patient and health care practitioner experience o Transport will arrive within agreed time limits; o No excessive waits for outbound journeys; o Fast track and care home journeys delivered to agreed times; o Service is responsive to unforeseen journey delays; o Reduction in number of journeys undertaken late at night. * Support for the delivery of excellent hospital flow: o Zero re-beds due to patient transport issues; o Reduction in HCP time to book / chase transport / resolve transport issues. * Minimum levels of aborted and cancelled journeys; * Delivery of COVID safe journeys and support to COVID pathways; * Support delivery of emerging new care models; * Cost within acceptable limits. The patient transport service will operate 24 hours a day 7 days a week, 365 days a year (366 days in a leap year) based on changing activity profiles particularly over weekends and as the 7 day working agenda expands and the impact of COVID recovery and response. The core hours of the service are 00.00 to 24.00 Monday to Sunday.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006832-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2023 |
| Submission deadline | 25 Jun 2021 |
| Future notice date | Not specified |
| Award date | 15 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £88,863,753 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS LINCOLNSHIRE INTEGRATED CARE BOARD |
| Additional buyers | NHS LINCOLNSHIRE CCG |
| Locality | SLEAFORD |
| Post town | Nottingham |
| Postcode | NG34 8GG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | North Kesteven |
| Electoral ward | Sleaford Holdingham |
| Westminster constituency | Sleaford and North Hykeham |
| Delivery location | TLF3 Lincolnshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST MIDLANDS AMBULANCE SERVICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85140000 - Miscellaneous health services

## Release History

- 9 Mar 2023 at 06:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006832-2023
- 24 Jun 2021 at 09:21 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014379-2021
- 14 May 2021 at 15:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010743-2021

## Notice URLs

- https://lincolnshire.icb.nhs.uk/
- https://lincolnshireccg.nhs.uk
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=37870&B=AGCSU
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205
- https://uk.eu-supply.com/login.asp
- https://www.ardengemcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b168. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b168.json.