---
title: "Free-Flow Charging Package A: Road User Charging Services"
ocid: "ocds-h6vhtk-02b187"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b187"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b187.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b187.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR TRANSPORT"
published: "2021-05-14"
---

# Free-Flow Charging Package A: Road User Charging Services

Buyer: DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-h6vhtk-02b187

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## Summary

Highways England, the government company responsible for the operation and maintenance of motorways and major roads in England, has awarded a contract for the "Free-Flow Charging Package A: Road User Charging Services." This tender, which falls under the category of highway toll services, is aimed at enhancing the Dartford-Thurrock River Crossing's existing road user charging scheme. The procurement process, classified as a selective method with competitive negotiation, is complete as of 14th May 2021. The contract signed on 26th April 2021 has a total value of £150 million, and the services will be delivered over an extensive strategic road network spanning 4,300 miles across the South East of England.

This tender presents significant opportunities for businesses specialising in road user charging solutions, such as technology providers, payment processing firms, and customer service organisations. Companies that offer advanced vehicle identification systems, telecommunications equipment, or customer management services will be particularly well-placed to compete in this market. The contract stipulates scalability and potential integration with new road charging technologies, making it an attractive prospect for innovative service providers aiming to expand within the public sector.

## Notice

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes. This contract award notice is for Road User Charging Services (Package A) as part of the overall free-flow charging service solution, and comprises of vehicle identification, account management, payment processing, and customer services.

### Lot Information

Lot 1

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England's road network totals around 4,300 miles and is commonly known as the strategic road network. The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes. Highways England's second generation free-flow charging service solution will be contracted through three main packages, each under a separate contract award notice, and each delivered as a complete end-to-end managed service, including people operations, systems and maintenance. This contract award notice is for Road User Charging Services (Package A) as part of the overall free-flow charging service solution, and comprises of vehicle identification, account management, payment processing, and customer services. The other proposed elements of the free-flow charging solution are UK Enforcement Services (Package B) and Non-UK Enforcement Services (Package C). Packages B and C are subject to separate contract award notices and separate procurement exercises. The Road User Charging Services contract consists of the following services: a) implementation of a new solution and transition of existing data within 18 months of the contract commencement date; b) provision and operation of roadside equipment (e.g. ANPR, DSRC) to enable detection and identification of vehicles, including enabling utilities and interfaces to third party systems (e.g. DVLA); c) matching of validated vehicle passage records to payments or exemption lists, and (where applicable) identification of contravention candidates; d) processing of payments; e) provision of account (e.g. standard, business, local resident, exempt) and non-account functionality to enable customers to pay the road user charge; f) provision of a suite of contact channels; g) provision of a customer support offering for managing communications (e.g. enquiries, complaints, Freedom of Information requests, subject access requests); h) provision of financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme; i) provision of management information; j) provision of lifecycle IT service management; k) provision of optional services which are capable of being enacted at a future date, including: - implementation of the Road User Charging Services solution at Lower Thames Crossing; - integration of the Road User Charging Services solution with other road user charging schemes (e.g. EETS); - identification of persistent contravention candidates; - capability to implement new road user charging models (e.g. dynamic charging, time of day charging, surcharge period); - integration of the Road User Charging Services solution with connected and autonomous vehicles, and Mobility-as-a-Service technologies.

Options: Highways England makes no commitment as to the extent to which the optional services described in II.2.4 and the contract will be enacted (if at all) or that any other bodies will utilise such arrangements and reserves the right to procure these services through a route other than the contract which is the subject of this contract award notice. This contract shall allow for provision of licences of the software used in the delivery of this contract for use on alternative road user charging schemes by any other central government or local government body in the UK or any other organisation which is a highway authority under the Highways Act 1980 ("Other Contracting Authorities"). Services associated with use of the software would be separately procured by the Other Contracting Authorities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010774-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Apr 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £150,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONDUENT PARKING ENFORCEMENT SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 34 - Transport equipment and auxiliary products to transportation
- 45 - Construction work
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 32234000 - Closed-circuit television cameras
- 32500000 - Telecommunications equipment and supplies
- 34927000 - Toll equipment
- 34970000 - Traffic-monitoring equipment
- 34980000 - Transport tickets
- 45316210 - Installation of traffic monitoring equipment
- 63712210 - Highway toll services
- 63712311 - Bridge toll services
- 63712321 - Tunnel toll services
- 63712400 - Parking services
- 63712700 - Traffic control services
- 72000000 - IT services: consulting, software development, Internet and support
- 72322000 - Data management services
- 79342300 - Customer services
- 79940000 - Collection agency services
- 79941000 - Toll-collection services
- 98351110 - Parking enforcement services

## Release History

- 14 May 2021 at 21:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010774-2021

## Notice URLs

- https://highways.bravosolution.co.uk
- https://highwaysengland.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:411144-2019:TEXT:EN:HTML
- https://transportation.conduent.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b187. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b187.json.