---
title: "Free-Flow Charging Package B: UK Enforcement Services"
ocid: "ocds-h6vhtk-02b188"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b188"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b188.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b188.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR TRANSPORT"
published: "2021-05-14"
---

# Free-Flow Charging Package B: UK Enforcement Services

Buyer: DEPARTMENT FOR TRANSPORT  
Current stage: Award  
OCID: ocds-h6vhtk-02b188

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b188.json)

## Summary

The procurement process pertains to the contract entitled "Free-Flow Charging Package B: UK Enforcement Services," initiated by the Department for Transport. This contract, falling under the services category, specifically relates to highway toll services and is linked to the Dartford-Thurrock River Crossing, a significant part of England's strategic road network. The contract was signed on 26 April 2021, and it was conducted via a selective procurement method, using a competitive procedure with negotiation. The project is aimed at enhancing enforcement activities related to road user charges in the UK.

This tender presents substantial opportunities for businesses specialising in enforcement services, IT solutions, customer support, and payment processing. Companies proficient in handling complex enforcement frameworks and capable of implementing scalable technology solutions would be particularly well-suited to compete for this contract. With a contract value of £120 million, the winning bidder is expected to manage various operational elements, including penalty charge processing and customer services, thereby creating avenues for growth in the relevant sectors.

## Notice

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes. This contract award notice is for UK Enforcement Services as part of the overall free-flow charging service solution, and comprises of managing enforcement activities for vehicles registered in the UK including penalty charge payment processing and customer services.

### Lot Information

Lot 1

Highways England is the government company charged with operating, maintaining and improving motorways and major (trunk) roads in England. Highways England's road network totals around 4,300 miles and is commonly known as the strategic road network. The Dartford-Thurrock River Crossing is a critical part of the strategic road network in the South East of England. It spans the River Thames between Dartford and Thurrock, approximately 16 miles east of central London, and forms a trunk road link (the A282 Trunk Road) that connects the M25 London Orbital motorway either side of the Thames to create a complete strategic road network around London. Highways England has procured (as a procurement agent on behalf of the Secretary of State for Transport, as described in the Highways England framework document annex C paragraph 2) a second generation free-flow charging service solution for the existing Dartford-Thurrock River Crossing road user charging scheme. A road user charge has been collected at this crossing since 2003 to manage the high demand for its use. Any solution is expected to offer proportionate scalability where systems and operations can deal with alternative charging schemes. Highways England's second generation free-flow charging service solution will be contracted through three main packages, each under a separate contract award notice, and each delivered as a complete end-to-end managed service, including people operations, systems and maintenance. This contract award notice is for UK Enforcement Services (Package B) as part of the overall free-flow charging service solution, and comprises of managing enforcement activities for vehicles registered in the UK, including penalty charge payment processing and customer services. The other proposed elements of the free-flow charging solution are Road User Charging Services (Package A) and Non-UK Enforcement Services (Package C). Package A and C are subject to separate contract award notices and separate procurement exercises. The UK Enforcement Services contract consists of the following services: a) implementation of a new solution and transition of existing data within 18 months of the contract commencement date; b) provision of revenue protection services covering the enforcement lifecycle, including: - handling penalty charge records for contravention candidates and identifying the persons liable; - issuing and recovering penalty charge notices; - managing and supporting the full scope of representations and appeals in the enforcement lifecycle; - interfacing with debt registration organisations. c) processing of payments; d) provision of a suite of contact channels; e) provision of a customer support offering for managing communications (e.g. enquiries, complaints, Freedom of Information requests, subject access requests); f) provision of financial reconciliation, banking, a payment gateway, and accounting services related to the road user charging scheme; g) provision of management information; h) provision of lifecycle IT service management; i) provision of UK enforcement activities for other road user charging schemes (which may include, but is not limited to, the Lower Thames Crossing); and j) provision of licences of the software used in the delivery of this contract for use on alternative road user charging schemes by any other central government or local government body in the UK or any other organisation which is a highway authority under the Highways Act 1980 ("Other Contracting Authorities"). Services associated with use of the software would be separately procured by the Other Contracting Authorities. Highways England makes no commitment as to whether Other Contracting Authorities will utilise such arrangements and those Other Contracting Authorities reserve the right to procure these services through a route other than the contract which is the subject of this contract award notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010775-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Apr 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £120,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR TRANSPORT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Vincent Square |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EMOVIS OPERATIONS LEEDS |

## CPV Codes

### Divisions

- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 63712210 - Highway toll services
- 63712311 - Bridge toll services
- 63712321 - Tunnel toll services
- 72000000 - IT services: consulting, software development, Internet and support
- 72322000 - Data management services
- 79342300 - Customer services
- 79940000 - Collection agency services
- 79941000 - Toll-collection services
- 98351110 - Parking enforcement services

## Release History

- 14 May 2021 at 21:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010775-2021

## Notice URLs

- https://highways.bravosolution.co.uk
- https://highwaysengland.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:464283-2019:TEXT:EN:HTML
- https://www.emovis.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b188. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b188.json.