---
title: "Customer Experience Tracking Study"
ocid: "ocds-h6vhtk-02b1ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b1ba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b1ba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b1ba.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ORDNANCE SURVEY LIMITED"
published: "2021-05-17"
---

# Customer Experience Tracking Study

Buyer: ORDNANCE SURVEY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02b1ba

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b1ba)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b1ba.json)

## Summary

The recent procurement process conducted by Ordnance Survey Limited is for a contract titled "Customer Experience Tracking Study", falling under the market research services category. This open tender was initiated on 19 March 2021 and concerns delivering actionable insights related to customer experience during a period of organisational change. The award is currently active and was signed within the delivery location of Southampton, UK. The procurement process concluded with a total contract value of £330,000, following a competitive bidding structure that attracted six submissions.

This tender presents significant opportunities for small and medium enterprises (SMEs) engaged in market research services, especially those with expertise in customer experience analytics. Businesses specialising in delivering quality insights and data analysis will find this opportunity particularly relevant, as the focus is on enhancing customer-centric services during transformation phases. Participating in such procurement activities can help firms establish valuable government contracts and expand their portfolio in the public sector.

## Notice

OS requires a supplier capable of delivering customer tracking and actionable insights about important aspects of the customer experience.

### Lot Information

Lot 1

OS is going through a period of change and transformation that requires: a customer-centric focus; the provision of new data and services; and an extension our reach internationally. To help drive customer improvements and monitor our performance during this change, OS requires a supplier capable of delivering actionable insights about important aspects of the customer experience.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010825-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £330,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LIMITED |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | TLJ32 Southampton |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KANTAR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 17 May 2021 at 11:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010825-2021

## Notice URLs

- http://www.ordnancesurvey.co.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:360572-2020:TEXT:EN:HTML
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=594308224

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b1ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b1ba.json.