---
title: "PHE - Corporate - ICT - Q-Pulse Maintenance Licence Plan 2021 to 2022 via STA"
ocid: "ocds-h6vhtk-02b2f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b2f3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b2f3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b2f3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PUBLIC HEALTH ENGLAND"
published: "2021-05-19"
---

# PHE - Corporate - ICT - Q-Pulse Maintenance Licence Plan 2021 to 2022 via STA

Buyer: PUBLIC HEALTH ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-02b2f3

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## Summary

The Public Health England (PHE) has concluded a procurement process for the Q-Pulse Maintenance Licence Plan for the 2021 to 2022 period. This initiated tender, classified under the goods category as 'License management software package', was successfully awarded to Ideagen Gael Ltd. The total contract value is £14,508.16, and the procurement process followed was a limited method, specifically negotiated without publication of a contract notice. The contract was signed on 19 March 2021 and covers maintenance services for one year in Salisbury, UK. The contract includes vital support features, such as 24/7 telephone helpdesk and access to live training sessions.

This contract presents opportunities for businesses specialising in software maintenance and customer support, particularly those with a focus on quality management systems. Since Ideagen Gael Ltd is currently identified as the sole supplier for Q-Pulse, companies that have capabilities in similar software products or those looking to expand into niche software support services may find room for growth through partnerships or subcontracts. The ability to provide unique offerings and demonstrate expertise in quality management could be crucial for businesses looking to engage in similar future tenders.

## Notice

Ideagen Gael Ltd will provide Q-Pulse maintenance licence plan which will include 24/7 telephone and email support. Access to live training and user groups to get the most out of Q-Pulse. Ideagen will protect the Q-Pulse sysytem including upgrades, patches and utilities.

### Lot Information

Lot 1

The Q-Pulse Licence plan from Ideagen Gael Ltd will provide Public Health England (PHE) maintenance cover for a duration of one (1) year. Q-Pulse is an electronic quality management software product which streamlines processes for quality, safety and risk management to help deliver compliance, brand protection, anticipation of problems and transform business processes to enhance productivity and efficiency. The ideagen maintenance plan will provide year-round, 24/7 telephone and e-mail support together with access to the Customer Portal. PHE will have access to live training sessions via Gael Academy and have access to user groups to help most out of Q-Pulse. Ideagen Gael Ltd appear to be the sole supplier of this software systems and maintenance, there are no other suppliers of the Q-Pulse maintenance system. Ideagen do not licence to third party suppliers. If you feel that you can meet the requirements, please reply to this message with the details. Please DO NOT respond if you cannot fulfil this requirement. Regards, Anwar Hossain Assistant Category Manager - ICT and Digital

### Procurement Information

Ideagen Gael Ltd appear to be the sole supplier of this software systems, there are no other suppliers of the Q-Pulse maintenance system. Ideagen do not licence to third party suppliers. The Q-Pulse Licence plan from Ideagen Gael Ltd will provide Public Health England (PHE) maintenance cover for a duration of one (1) year with two (2) possible extensions of up to 12 months each. Q-Pulse is an electronic quality management software product which streamlines processes for quality, safety and risk management to help deliver compliance, brand protection, anticipation of problems and transform business processes to enhance productivity and efficiency. The ideagen maintenance plan will provide year-round, 24/7 telephone and e-mail support together with access to the Customer Portal. PHE will have access to live training sessions via Gael Academy and have access to user groups to help most out of Q-Pulse.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011138-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £14,508 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH ENGLAND |
| Locality | SALISBURY |
| Post town | Salisbury |
| Postcode | SP2 0QT |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK72 Wiltshire |
| Local authority | Wiltshire |
| Electoral ward | Till Valley |
| Westminster constituency | East Wiltshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDEAGEN GAEL |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48218000 - License management software package

## Release History

- 19 May 2021 at 21:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011138-2021

## Notice URLs

- https://www.gov.uk/government/organisations/public-health-england

## Provenance

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