--- title: "FCDO Consular Integrated Case Management" ocid: "ocds-h6vhtk-02b33c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b33c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b33c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b33c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE" published: "2021-05-20" --- # FCDO Consular Integrated Case Management Buyer: FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE Current stage: Planning OCID: ocds-h6vhtk-02b33c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b33c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b33c.json) ## Summary The Foreign, Commonwealth and Development Office (FCDO) is initiating a procurement process for the project titled "FCDO Consular Integrated Case Management", focusing on IT services, specifically consulting, software development, and support. This tender is in the planning stage, with an estimated value of £16 million. The anticipated call for tender is expected to be issued towards the end of July or early August 2021. The procurement will utilise the "Data and Application Solutions" CCS Framework (RM3821), indicating a structured approach to the acquisition process, and the delivery location will primarily be within the UK. This tender presents significant opportunities for businesses specialising in IT solutions, particularly those with capabilities in low-code and Software as a Service (SaaS) models. Companies that can offer configurable solutions to meet the diverse needs of the Consular Directorate or enhance crisis management functionalities will find this procurement especially relevant. Moreover, the FCDO encourages collaboration through subcontracting and partnering, making it a prime opportunity for both established firms and emerging players in the technology sector seeking growth within the public procurement landscape. ## Notice The FCDO are coming to market for an Integrated Case Management system to replace a long standing legacy solution, Casebook. This new solution will act as the linchpin of the FCDO Consular Directorate's global public service solution, supporting the Resilient 24/7 Consular Services Programme. The aim of this programme is to develop/implement more integrated, seamless, user friendly suite of applications to deliver enhanced experience for British people who need our help and a more streamlined experience for Consular staff, providing more resilience in a crisis. The FCDO have identified a requirement for a low-code, highly configurable solution based on a Software as a Service (SaaS) model, with configuration to meet the Consular Directorate's diverse business requirements. There is ambition to further enhance the platform with the inclusion of Crisis Management functions and other services which are currently offered by alternative internal applications. The FCDO intend to bring an Invitation To Tender to market via the "Data and Application Solutions" CCS Framework (RM3821) Lot 1b for a solution on a 5 + 2 basis. https://www.crowncommercial.gov.uk/agreements/RM3821 Early Market Engagement has been conducted with all of the suppliers on this framework with significant detail provided through multiple workshops on both functional and non-functional requirements including clarification sessions. Only those suppliers on the framework will be eligible to take part in the procurement. However, sub-contracting and partnering opportunities are available and interested suppliers are encouraged to speak with those Framework suppliers to discuss potential solutions. Engaged suppliers have access to the Early Market Engagement packs and these may only be shared by them with non-framework suppliers following a request made to the FCDO. The ITT is expected to be issued toward the end of July 21/August 21. ### Lot Information Lot 1 The FCDO are coming to market for an Integrated Case Management system to replace a long standing legacy solution, Casebook. This new solution will act as the linchpin of the FCDO Consular Directorate's global public service solution, supporting the Resilient 24/7 Consular Services Programme. The aim of this programme is to develop/implement more integrated, seamless, user friendly suite of applications to deliver enhanced experience for British people who need our help and a more streamlined experience for Consular staff, providing more resilience in a crisis. The FCDO have identified a requirement for a low-code, highly configurable solution based on a Software as a Service (SaaS) model, with configuration to meet the Consular Directorate's diverse business requirements. There is ambition to further enhance the platform with the inclusion of Crisis Management functions and other services which are currently offered by alternative internal applications. The FCDO intend to bring an Invitation To Tender to market via the "Data and Application Solutions" CCS Framework (RM3821) Lot 1b for a solution on a 5 + 2 basis. https://www.crowncommercial.gov.uk/agreements/RM3821 Early Market Engagement has been conducted with all of the suppliers on this framework with significant detail provided through multiple workshops on both functional and non-functional requirements including clarification sessions. Only those suppliers on the framework will be eligible to take part in the procurement. However, sub-contracting and partnering opportunities are available and interested suppliers are encouraged to speak with those Framework suppliers to discuss potential solutions. Engaged suppliers have access to the Early Market Engagement packs and these may only be shared by them with non-framework suppliers following a request made to the FCDO. The ITT is expected to be issued toward the end of July 21/August 21. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011210-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 May 2021 | | Submission deadline | Not specified | | Future notice date | 25 Jul 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £16,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2AH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 20 May 2021 at 13:47 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011210-2021 ## Notice URLs - https://www.crowncommercial.gov.uk/agreements/RM3821 - https://www.gov.uk/government/organisations/foreign-commonwealth-development-office ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b33c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b33c.json.