---
title: "Voice Services"
ocid: "ocds-h6vhtk-02b380"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b380"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b380.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b380.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE"
published: "2021-05-20"
---

# Voice Services

Buyer: FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE  
Current stage: Planning  
OCID: ocds-h6vhtk-02b380

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## Summary

The Foreign Commonwealth and Development Office (FCDO) is planning a tender for voice services, classified under the telecommunications industry, with an estimated contract value of £18,500,000. The procurement is currently in the planning stage, and interested suppliers are invited to register their interest by the deadline of 18th June 2021. This contract will entail comprehensive services covering design, installation, monitoring, management, and remote support based on the existing Mitel infrastructure, serving over 200 locations worldwide, including high-demand regions like Afghanistan and the UK. The FCDO has operated using this system since 2010, and the need for ongoing upgrades is essential for maintaining effective global communication.

This tender provides a significant opportunity for businesses specializing in telecommunications and IT services to enhance their market reach by participating in a high-value contract catering to an established governmental authority. Companies with expertise in voice services, network infrastructure, and telecommunications equipment maintenance would be particularly suited to compete for this contract. Given the critical nature of voice communications for the FCDO and its global operations, successful bidders can expect to engage in a long-term partnership that may lead to further contracts as the FCDO evolves its unified communications strategy.

## Notice

Voice services to cover the design, installation, monitoring and management, call logging, directory and remote back-up and storage based on the existing FCDO owned Mitel controller configuration estate.

### Lot Information

Lot 1

The FCDO (the Authority) is looking to put in place a contract for the provision of voice services to cover the design, installation, monitoring and management, call logging, directory and remote back-up and storage based on the existing Mitel 3300 controller configurations. This contract will cover the period until the FCDO has decided on its future unified communications strategy. The purpose of this prior information notice is to: -- inform potential suppliers of a possible procurement for the provision of voice services, -- invite potential suppliers to register their interest for a potential procurement, and -- elicit feedback from potential suppliers to inform the development of the procurement and programme strategy. Nothing in this prior information notice is intended to commit the authority to a subsequent procurement. Please register your interest via the email address as detailed at Section I.3) by no later than 18th June 2021 and ensure the email subject states 'Expression of Interest'. FCDO has operated with a Mitel infrastructure since 2010. FCDO own the majority of the Mitel hardware and software, therefore the intention is for service to remain on the existing estate, however upgrades will be required during the life of the contract that offer the best overall value for money solution for FCDO. The current voice infrastructure and network connectivity enables the communication of voice for over 200 global sites across the FCDO estate and averages 7.5 million calls per annum. During the Covid pandemic, the call volumes were 25,787,753 calls over the 13 month period of 01.03.2020 - 31.03.2021 including all voice calls except internal extension to extensions calls. This unified voice service allows authorised users to use any eligible voice devices on the FCDO estate to communicate internally and externally. The voice service is critical to the continued operation of the FCDO and its presence overseas. The sites covered by the service are in the following countries; Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, DR Congo, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, Finland, France, Gambia, Georgia, Germany, Ghana, Gibraltar, Grand Cayman, Greece, Grenada, Guatemala, Guinea, Guyana, Hungary, Iceland, India, Indonesia, Iran, Iraq, Irish Republic, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, S/Sudan, Saint Lucia, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Vincent & the Grenadines, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, The Bahamas, Tonga, Trinidad and Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, USA, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. Additional information: The supplier must be able to provide a service at all sites remotely, and if necessary and not possible through local staff, physically. The procurement route has not been chosen yet and is subject to internal business case approval.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011278-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2021 |
| Submission deadline | Not specified |
| Future notice date | 31 Dec 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £18,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 45 - Construction work
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32342440 - Voice-mail system
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 32412000 - Communications network
- 32422000 - Network components
- 32424000 - Network infrastructure
- 32500000 - Telecommunications equipment and supplies
- 32520000 - Telecommunications cable and equipment
- 32522000 - Telecommunications equipment
- 32523000 - Telecommunications facilities
- 32524000 - Telecommunications system
- 32550000 - Telephone equipment
- 32552100 - Telephone sets
- 32570000 - Communications equipment
- 32571000 - Communications infrastructure
- 32573000 - Communications control system
- 45232332 - Ancillary works for telecommunications
- 45314000 - Installation of telecommunications equipment
- 50330000 - Maintenance services of telecommunications equipment
- 50332000 - Telecommunications-infrastructure maintenance services
- 50334110 - Telephone network maintenance services
- 50334400 - Communications system maintenance services
- 64200000 - Telecommunications services
- 64220000 - Telecommunication services except telephone and data transmission services
- 64222000 - Teleworking services
- 64224000 - Teleconferencing services
- 64227000 - Integrated telecommunications services
- 72220000 - Systems and technical consultancy services
- 72223000 - Information technology requirements review services
- 72224000 - Project management consultancy services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services
- 72250000 - System and support services

## Release History

- 20 May 2021 at 21:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011278-2021

## Notice URLs

- http://www.gov.uk/fcdo
- https://fcdo.bravosolution.co.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b380. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b380.json.