--- title: "Procurement of Immigration Telephone Advice Services from 1 June 2021" ocid: "ocds-h6vhtk-02b408" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b408" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b408.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b408.json" source: "Find A Tender Service" current_stage: "Award" buyer: "THE LEGAL AID AGENCY" published: "2021-05-21" --- # Procurement of Immigration Telephone Advice Services from 1 June 2021 Buyer: THE LEGAL AID AGENCY Current stage: Award OCID: ocds-h6vhtk-02b408 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b408) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b408.json) ## Summary The Legal Aid Agency (LAA) initiated a tender process titled "Procurement of Immigration Telephone Advice Services", intended for the legal services sector in England and Wales starting from 1 June 2021. This procurement process, however, was cancelled on 30 April 2021 due to insufficient compliant tenders received. As a result, the LAA extended its existing contract with the current provider, Optimus Law Ltd, for an additional 12 months until 31 May 2022. The cancellation and subsequent extension are part of a review conducted by the LAA and the Ministry of Justice regarding the future commission of these services. This tender process presents a significant opportunity for businesses in the legal services sector, particularly those offering immigration advice and telephone consultation services. Companies with capabilities in delivering high-quality legal support and a strong track record in compliance would be well-positioned to compete in the future tendering process, once the LAA determines the next steps for the Immigration Telephone Advice Services. Engaging in this sector not only enables businesses to contribute to public legal services but can also facilitate substantial revenue through government contracts. ## Notice On 10 December 2020, the Legal Aid Agency ("LAA") published an invitation to tender for Civil Legal Aid, Immigration Telephone Advice Services ("ITA Services") in England and Wales from 1 June 2021 on its e-Tendering portal. In accordance with the LAA's right to do so pursuant to paragraph 5.24 of the Invitation to Tender Information for Applicants ("IFA") document, the LAA cancelled the procurement process in its entirety on 30 April 2021. The LAA notified applicants and published a cancellation notice on its website on that date. For completeness a Contract Award Notice is also being published. This means that the LAA did not proceed with the award of any ITA Services contracts under that procurement process. The LAA received insufficient compliant tenders that met the minimum quality requirements. The procurement process therefore did not result in the award of any contracts to provide ITA Services from 1 June 2021. To ensure on-going access to ITA Services for Clients beyond 1 June 2021, the LAA has extended the existing contract with the current ITA Services provider (Optimus Law Ltd) for a period of 12 months to 31 May 2022. During this time the LAA and Ministry of Justice are undertaking a review of the ITA service to consider the commission of this service in the future. Further information can be found: https://www.gov.uk/government/publications/immigration-telephone-advice-services-from-june-2021 ### Lot Information Lot 1 On 10 December 2020, the Legal Aid Agency ("LAA") published an invitation to tender for Civil Legal Aid, Immigration Telephone Advice Services ("ITA Services") in England and Wales from 1 June 2021 on its e-Tendering portal. In accordance with the LAA's right to do so pursuant to paragraph 5.24 of the Invitation to Tender Information for Applicants ("IFA") document, the LAA cancelled the procurement process in its entirety on 30 April 2021. The LAA notified applicants and published a cancellation notice on its website on that date. For completeness a Contract Award Notice is also being published. This means that the LAA did not proceed with the award of any ITA Services contracts under that procurement process. The LAA received insufficient compliant tenders that met the minimum quality requirements. The procurement process therefore did not result in the award of any contracts to provide ITA Services from 1 June 2021. To ensure on-going access to ITA Services for Clients beyond 1 June 2021, the LAA has extended the existing contract with the current ITA Services provider (Optimus Law Ltd) for a period of 12 months to 31 May 2022. During this time the LAA and Ministry of Justice are undertaking a review of the ITA service to consider the commission of this service in the future. Further information can be found: https://www.gov.uk/government/publications/immigration-telephone-advice-services-from-june-2021 ### Procurement Information On 30 April 2021 the LAA cancelled its procurement process for the award of contracts to deliver ITA Services as the procurement process did not result in the award of any contracts. To ensure on-going access to ITA Services for Clients beyond 1 June 2021, the LAA has extended the existing contract with the current ITA Services Provider (Optimus Law Ltd) for a period of 12 months to 31 May 2022. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011414-2021 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 21 May 2021 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 27 Apr 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £173,724 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE LEGAL AID AGENCY | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9AJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | OPTIMUS LAW | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79100000 - Legal services ## Release History - 21 May 2021 at 21:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011414-2021 ## Notice URLs - https://www.gov.uk/government/organisations/legal-aid-agency - https://www.gov.uk/government/publications/immigration-telephone-advice-services-from-june-2021 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b408. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b408.json.