--- title: "Provision of Infrastructure Support and Support Services" ocid: "ocds-h6vhtk-02b497" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b497" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b497.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b497.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WALES & WEST UTILITIES LTD" published: "2021-05-25" --- # Provision of Infrastructure Support and Support Services Buyer: WALES & WEST UTILITIES LTD Current stage: Tender OCID: ocds-h6vhtk-02b497 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b497) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b497.json) ## Summary Wales & West Utilities Ltd is currently conducting a selective tender process for the "Provision of Infrastructure Support and Support Services" within the IT services industry, specifically focusing on consulting, software development, and support. This procurement aims to enhance their infrastructure and support services in Newport, UK, with a tender period that closes on 18th June 2021 at 16:00. Interested suppliers must email for access to tender documents and participate in the Bravo procurement portal, ensuring they are registered beforehand. This tender presents significant opportunities for businesses specialising in IT services, particularly those providing data centre hosting, service desk management, and end-user computing solutions. Companies capable of delivering project-based infrastructure services and consulting are well-suited to compete for this contract, which carries a contract duration of up to 6 years with potential for renewal. Engaging in this procurement could lead to fruitful partnerships and an expansion of service offerings within a critical national infrastructure environment. ## Notice Wales & West Utilities (WWU) is an independent gas distribution network which owns and operates gas pipelines in Wales and the South West of England. This contract provides for infrastructure provision, support and services including: - Data Centre Hosting / Housing & Core Infrastructure - Service Desk & Service Management - End User Computing - Print Management - Peripherals - Infrastructure Project Services Servers owned by WWU constitute an element of critical national infrastructure and are currently hosted at 2 data centres in the UK. The hosting must follow CPNI guidelines which can be found at www.cpni.gov.uk. WWU would like to invite expressions of interest based on the Lots specified below. Please note no further qualification or tender information will be published until the expression of interest period has closed. ### Lot Information Data Centre Hosting / Housing & Core Infrastructure Hosting (and or DC Housing), management, support and maintenance of data centre services, core infrastructure and network (LAN & WAN) to include: - Server Management - Wide and Local Area Network Management (DC & Office) - Infrastructure Applications - Data Management - Business Continuity - Security related to in-scope services Renewal: Further information will be provided in the tender documentation Service Desk & Service Management Service desk capability and all related activities to include: - Service management - Incident management - Problem management - Change management - Service request management - Security management Renewal: Further information will be provided in the tender documentation. End User Computing Desktop support capability and all related activities to include: - Desktop management - IMACD changes - Physical Cabling of the LAN Access Layer (patching only) - Voice network management (extension moves and simple configuration changes) - Management of mobile communications devices including smartphones Renewal: Further information will be provided in the tender documentation. Print Management Fully managed service to include the support of in-scope printer estate (assets owned by WWU) Renewal: Further information will be provided in the tender documentation. Peripherals Framework agreement for the procurement of devices and software licences. Typical items will include purchases of: - Desktop, laptops - Peripheral devices (keyboards, mice, screens) - Maintenance agreements - Software Licences (SaaS and traditional) Renewal: Further information will be provided in the tender documentation. Infrastructure Project Services Services to be delivered on a project basis via a framework agreement to include: - Infrastructure Project services - Consulting services Renewal: Further information will be provided in the tender documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011557-2021 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 May 2021 | | Submission deadline | 18 Jun 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 6 years | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES & WEST UTILITIES LTD | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8FZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 25 May 2021 at 07:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011557-2021 ## Notice URLs - http://www.wwutilities.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b497. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b497.json.