--- title: "Call Monitoring of Teleheath Alarm Systems" ocid: "ocds-h6vhtk-02b52c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b52c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b52c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b52c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE GUINNESS PARTNERSHIP LTD" published: "2021-05-26" --- # Call Monitoring of Teleheath Alarm Systems Buyer: THE GUINNESS PARTNERSHIP LTD Current stage: Planning OCID: ocds-h6vhtk-02b52c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b52c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b52c.json) ## Summary The Guinness Partnership Ltd is initiating a procurement process for the title "Call Monitoring of Telehealth Alarm Systems," classified under the services industry, specifically in the category of call centres. This procurement is currently at the planning stage, with communication being disseminated through a Prior Information Notice (PIN) meant for soft market testing. The crucial deadline for responses to this market engagement is set for 12 noon on Friday, 18th June 2021. The procurement will impact various regions across the UK, as the service aims to cater to around 6,700 customers across 181 housing schemes for older individuals. This tender presents significant opportunities for businesses specialising in telehealth monitoring and alarm response services. Companies that have experience in managing alarm receiving centres and can demonstrate their capacity to handle high volumes of alarm calls will be particularly well-suited to compete. With the ongoing transition from analogue to digital telehealth systems, businesses ready to adapt and provide enhanced monitoring solutions can leverage this contract to expand their market presence and contribute to improving services for older adults. ## Notice Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service. As a precursor to commencing a procurement process we are issuing this Prior Information Notice (PIN) as a soft market testing exercise to enable Guinness to gain a better understanding of the providers in the market, their capability and capacity and their views on our outline approach. It is not mandatory to respond and equally, information submitted will not be evaluated or count towards the future tender process. ### Lot Information Lot 1 Guinness is looking for a provider of an Alarm Receiving Centre (ARC) to deliver a 24/7/365 day service to monitor and answer alarm calls sent from the telecare systems in our homes for older people. We want a provider that has experience of monitoring telehealth alarm calls, across similar volumes and with experience of providing the appropriate response to reassure the customer and escalate as required to the appropriate emergency service. Guinness have 6,700 customers across 181 housing for older people schemes that have a telehealth alarm system. We have a range of different analogue systems and due to the impending transition from analogue infrastructure to digital, we have recently tendered for a digital system to replace the old analogue systems. The chosen product was the Appello Smart Living Solution and the upgrade program has started and is anticipated to be completed by March 2022. At the time of publishing we currently have 9,081 connections on an analogue system and 2,067 connections on a digital system. Responses to the market engagement exercise should be submitted via the address stated in I.3 of this notice by 12 noon on Friday 18th June. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/011706-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 26 May 2021 | | Submission deadline | Not specified | | Future notice date | 5 Sep 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE GUINNESS PARTNERSHIP LTD | | Locality | OLDHAM | | Post town | Oldham | | Postcode | OL9 7LH | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD37 Greater Manchester North East | | Local authority | Oldham | | Electoral ward | Failsworth East | | Westminster constituency | Manchester Central | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 26 May 2021 at 10:57 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011706-2021 ## Notice URLs - http://www.guinnesspartnership.com/ - https://procontract.due-north.com/Advert/Index?advertId=fd6276c5-0cbe-eb11-810c-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b52c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b52c.json.