---
title: "New Homes Ombudsman Service"
ocid: "ocds-h6vhtk-02b56d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b56d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b56d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b56d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEW HOMES QUALITY BOARD LIMITED"
published: "2022-04-01"
---

# New Homes Ombudsman Service

Buyer: NEW HOMES QUALITY BOARD LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02b56d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b56d.json)

## Summary

The procurement process for the New Homes Ombudsman Service, initiated by the New Homes Quality Board Limited, focuses on providing arbitration and conciliation services within the UK housing sector. The tender, which encompasses a total value of £7,500,000, is currently active and follows a selective procurement method under an innovation partnership. Key dates include a tender submission deadline of 21 June 2021, and the second stage of the process, which is set to invite successful candidates on 28 June 2021. The service will be delivered across various regions in the UK and involves establishing a new oversight structure for the housing industry.

This tender presents significant opportunities for businesses specialising in regulatory and ombudsman services, particularly those adept in managing customer interfaces and investigations related to housing issues. Companies with a focus on administration services, as well as smaller enterprises with expertise in quality assurance and compliance in the housing sector, would be well-positioned to compete for this contract. The establishment of the New Homes Ombudsman Service aligns with government initiatives aimed at enhancing accountability within the housing market, making participation in this tender aligned with current legislative developments.

## Notice

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition the NHOS will be expected to provide management information to the NHQB and attend Board meetings to report on its progress. It will also be required to liaise with the house-building industry and promote its services to the industry whilst managing the customer interface

### Lot Information

Lot 1

to provide a New Homes Ombudsman Service

Options: there is an option to extend the contract at the sole discretion of the NHQB for a further 24 months

Renewal: the contract has an option to extend at the sole discretion of the NHQB for a further 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008872-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Innovation partnership |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2022 |
| Submission deadline | 21 Jun 2021 |
| Future notice date | Not specified |
| Award date | 31 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,500,000 |
| Lots value | £7,500,000 |
| Awards value | Not specified |
| Contracts value | £7,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEW HOMES QUALITY BOARD LIMITED |
| Additional buyers | NEW HOMES QUALITY BOARD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2A 4NE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Bunhill |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE DISPUTE SERVICE |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75123000 - Administrative housing services
- 79422000 - Arbitration and conciliation services

## Release History

- 1 Apr 2022 at 14:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008872-2022
- 27 May 2021 at 06:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011771-2021

## Notice URLs

- http://www.nhqb.org.uk
- https://www.nhqb.org.uk
- https://www.nhqb.org.uk/tender/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b56d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b56d.json.