---
title: "Managed Services for Business Solutions"
ocid: "ocds-h6vhtk-02b5ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b5ae"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b5ae.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b5ae.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BERKSHIRE FIRE AUTHORITY"
published: "2021-05-27"
---

# Managed Services for Business Solutions

Buyer: ROYAL BERKSHIRE FIRE AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-02b5ae

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## Summary

The Royal Berkshire Fire Authority is seeking a supplier for a managed services contract titled "Managed Services for Business Solutions." This procurement falls within the services industry, specifically focused on the maintenance of information technology software, and takes place in Berkshire, UK. The procurement was executed through a limited method using a direct award procedure under the Kent County Council Framework Agreement Y16018, with a contract value of £110,000. The award date for the contract was January 22, 2021, and it is currently in the award stage.

This contract presents an opportunity for businesses that specialise in IT software maintenance and integrated communication control systems to expand their market presence. Companies with technical expertise in safety-critical systems and capable of offering ongoing support and upgrades would be particularly advantageous in this procurement. The unique requirements tied to emergency service operations underline the need for innovative technical solutions, making this a valuable opportunity for service providers operating within the IT and emergency services sectors.

## Notice

A maintenance and support contract is required for the DS3000 Integrated Communications Control System (ICCS) used by the Thames Valley Fire Control Service. The maintenance and support contract will be required to cover both the server installation which provides the service to the Control room and the client desktop appliances which are utilised in the control room. The DS3000 ICCS is a safety critical system, key to delivering an efficient call handling, mobilisation and incident support function to the Thames Valley Fire Control Service as part of its response to '999' and other 'emergency' calls. The contract must provide for the rectification of both hardware and software faults affecting the system and allow for the introduction of new functionality through the application of upgrades and the upgrading of security software meeting the requirements for access to the Airwave radio system and, in the future the Emergency Service's Network.

### Lot Information

Lot 1

This procurement has been undertaken via KCS Framework Agreement Ref: Y16018 as a direct award.

### Procurement Information

This procurement has been undertaken using a direct award route under the Kent County Council Framework Agreement Y16018. The contract value is under the threshold and the authority has selected the most appropriate supplier based on their ability to meet the immediate and technical architecture requirements of the contracting authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011836-2021 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Jan 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £110,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BERKSHIRE FIRE AUTHORITY |
| Locality | READING |
| Post town | Reading |
| Postcode | RG31 7SD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | West Berkshire |
| Electoral ward | Tilehurst Birch Copse |
| Westminster constituency | Reading West and Mid Berkshire |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPTIA BUSINESS SERVICES LTD T/A CAPITA ENTERPRISE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software

## Release History

- 27 May 2021 at 12:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011836-2021

## Notice URLs

- http://www.rbfrs.co.uk
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/71935

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b5ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b5ae.json.