---
title: "Responsive Repairs and Voids"
ocid: "ocds-h6vhtk-02b699"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b699"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b699.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b699.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONGHURST GROUP LIMITED"
published: "2025-01-22"
---

# Responsive Repairs and Voids

Buyer: LONGHURST GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02b699

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## Summary

Longhurst Group Limited has initiated and completed the procurement process for "Responsive Repairs and Voids," covering the general needs, leasehold, care and support, and office stock across its East, South, and West regions. The procurement, under the main category of repair and maintenance services (CPV code: 50000000), was structured into three lots, each extending for an initial period of 5 years, with possible extensions up to another 5 years. The procurement employed a competitive dialogue method, with significant emphasis on quality, sustainability, social value, and price, as per the outlined award criteria. Contracts for each lot were signed on 5th April 2022, with Morgan Sindall Property Services Limited awarded the East Region, Fortem Solutions Limited the South Region, and Ian Williams Limited the West Region. The total contract value for the maximum 10-year duration is estimated at approximately £211.5 million.

This tender presents significant opportunities for businesses in the repair and maintenance sector to engage in a long-term partnership with a major housing provider, fostering business growth through substantial and consistent work volumes. Companies specialising in responsive repairs, electrical testing, asbestos and legionella testing, fire safety, and kitchen and bathroom refurbishments would be well-suited to compete in this procurement. The comprehensive framework allows for potential expansion of services, providing further growth prospects for innovative businesses that can adapt to the evolving needs of Longhurst Group's property management and customer service excellence strategies.

## Notice

Longhurst Group invited tenders from suitably experienced organisations who demonstrated knowledge, skill and innovation in delivering responsive repairs and voids services to our general needs, leasehold, care and support and office stock. The works are in relation to Longhurst Group's current and future properties. Works will be delivered under a TPC 2005 (as amended) for a maximum of 10 years: which will run for an initial period of 5 years with the option to extend by up to a further 5 years. Customer care excellence and high customer satisfaction is at the heart of our repair service. The successful implementation of ICT is one of the key drivers for the successful delivery of the Responsive Repairs and Void service with the continued development of systems through the life of the contract. Our requirement is split into geographical Lots as detailed below; Lot 1 - East Region Lot 2 - South Region Lot 3 - West Region Longhurst Group are looking to let a long term partnership contract covering responsive repairs and voids over its 3 geographical regions and 20,000+ properties.The scope is broken into 3 areas for all Lots: 1. Core scope - Responsive Repairs and Voids - PS13M per annum a. The core scope of the contract is strictly for the delivery of repairs and voids (core scope) - customers are at the heart of everything the Group does and as such the Group are looking for partners who can deliver operational and customer service excellence.The contract will be let on this basis and these works will form the only exclusive works from day 1 of the contract. 2. Additional scope - Electrical Testing and Repairs, Asbestos Testing & Remedials, Fire Safety Works, Legionella Testing & Remedials, Kitchens and Bathrooms - PS5M per annum - this scope will be tested with bidders during dialogue in order to understand the benefit of potentially including from contract year 2 onwards. 3. Further opportunities - to understand possible opportunities for widening and/or deepening the scope of the contract from contract year 3 - PS5M per annum. a. Longhurst Group have implemented ambitious strategies to address the key challenges of our time in this sector - housing crisis, decarbonisation, social inequality and the environment. As a result, we are actively looking for our key strategic partners to help the implementation of these strategies and would potentially consider widening the breadth and depth of relationships with our partners during the course of the contract based on the right conditions. Please note that points 2 and 3 above are not guaranteed or exclusive and will not form the scope of the contract to be awarded for day 1. Longhurst Group are keen to understand the potential opportunity of widening and deepening the scope but it is incumbent on bidders to robustly demonstrate the rationale linked to the four strategy areas. TUPE is applicable to this tender and there is likely to be employees transferring from existing service provider(s).

### Lot Information

Responsive Repairs and Voids - East Region

Responsive repairs and voids services to our general needs, leasehold, care and support and office stock located within the Group's East Region. The scope of this Lot is as follows (please see the short description above at sectionII.1.4); 1) Core Scope - Responsive Repairs and Voids - PS4.8M per annum 2) Additional Scope - Electrical Testing and Repairs, Asbestos Testing & Remedials, Fire Safety Works, Legionella Testing & Remedials, Kitchens and Bathrooms - PS1.8M per annum 3) Further Opportunities - PS2M per annum

Options: The option to extend the contract up to a further 5 years.

Responsive Repairs and Voids - South Region

Responsive repairs and voids services to our general needs, leasehold, care and support and office stock located within the Group's South Region. The scope of this Lot is as follows (please see the short description above at sectionII.1.4); 1) Core Scope - Responsive Repairs and Voids - PS5M per annum 2) Additional Scope - Electrical Testing and Repairs, Asbestos Testing & Remedials, Fire Safety Works, Legionella Testing & Remedials, Kitchens and Bathrooms - PS1.6M per annum 3) Further Opportunities - PS2.1M per annum

Options: The option to extend the contract up to a further 5 years.

Responsive Repairs and Voids - West Region

Responsive repairs and voids services to our general needs, leasehold, care and support and office stock located within the Group's West Region. The scope of this Lot is as follows (please see the short description above at sectionII.1.4); 1) Core Scope - Responsive Repairs and Voids - PS3.1M per annum 2) Additional Scope - Electrical Testing and Repairs, Asbestos Testing & Remedials, Fire Safety Works, Legionella Testing & Remedials, Kitchens and Bathrooms - PS1.6M per annum 3) Further Opportunities - PS1.3M per annum

Options: The option to extend the contract up to a further 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002113-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2025 |
| Submission deadline | 29 Jun 2021 |
| Future notice date | Not specified |
| Award date | 4 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £247,770,638 |
| Lots value | £247,770,639 |
| Awards value | Not specified |
| Contracts value | £149,760,697 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONGHURST GROUP LIMITED |
| Locality | BOSTON |
| Post town | Peterborough |
| Postcode | PE21 7TQ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Higham Ferrers |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England), TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | FORTEM SOLUTIONS; IAN WILLIAMS; MORGAN SINDALL PROPERTY SERVICES |

## CPV Codes

### Divisions

- 09 - Petroleum products, fuel, electricity and other sources of energy
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 75 - Administration, defence and social security services
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 09000000 - Petroleum products, fuel, electricity and other sources of energy
- 31000000 - Electrical machinery, apparatus, equipment and consumables; lighting
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 35000000 - Security, fire-fighting, police and defence equipment
- 44000000 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45000000 - Construction work
- 50000000 - Repair and maintenance services
- 51000000 - Installation services (except software)
- 75000000 - Administration, defence and social security services
- 90000000 - Sewage, refuse, cleaning and environmental services

## Release History

- 22 Jan 2025 at 09:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002113-2025
- 28 May 2021 at 15:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012071-2021

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=f7dbc31f-abbc-eb11-810c-005056b64545
- https://ted.europa.eu/udl?uri=TED:NOTICE:578998-2020:TEXT:EN:HTML
- https://www.longhurst-group.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b699. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b699.json.