---
title: "Language Services (Lots 1 to 5)"
ocid: "ocds-h6vhtk-02b6b9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b6b9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b6b9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b6b9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE"
published: "2021-05-28"
---

# Language Services (Lots 1 to 5)

Buyer: THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-02b6b9

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## Summary

The Crown Commercial Service (CCS) has established a Framework Contract titled "Language Services (Lots 1 to 5)" to provide comprehensive language services, including translation, transcription, and interpreting, for UK public sector buyers. The procurement method is an open procedure, and the contract was awarded on 10 May 2021, with a duration of 36 months, expiring on 9 May 2024, and an option to extend for an additional 12 months. The framework covers various lots catering to different regional needs across the United Kingdom, including both spoken and non-spoken language services, with facilities located in Liverpool.

This tender presents significant opportunities for businesses specialising in language and communication services, especially those that offer translation, transcription, and interpreting capabilities. Companies awarded contracts will be able to service UK public sector clients, a sector that values quality and reliability. Small and medium enterprises (SMEs) and larger firms alike will find suitable opportunities across the various lots, especially those focused on regional language services and innovative technological solutions in communication.

## Notice

Crown Commercial Service (CCS), as the Authority, has established a Framework Contract with multiple suppliers for the provision of Language Services including Translation, Transcription and Ancillary Services, Telephone and Video Interpreting Services, Non Spoken and Spoken Face to Face Interpreting Services, for use by the UK Public Sector Buyers identified at VI.3. The Services within the scope of this framework have been divided into 5 Lots, with Lots 4 and 5 being broken down into regional sub-lots: Lot 1 National Managed Service Lot 2 Translation, Transcription and Ancillary Services Lot 3 Telephone and Video Interpretation Lots 4a to 4l Non Spoken Languages Services Lots 5a to 5m Regional Managed Service, * Please note, Lots 4a-4l provide UK regional coverage and Lots 5a-5m provide UK and overseas coverage*

### Lot Information

National Managed Service

The provision of a Managed Service throughout the United Kingdom of Great Britain and Northern Ireland. This provision will enable one, some or all services to be called off which will be delivered via a Supplier awarded onto Lot 1. Suppliers in Lot 1 will provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the Buyers language service requirements. - Spoken and Non-Spoken Translation, Transcription & Ancillary Services - Spoken Telephone & Spoken and Non-Spoken Video Interpreting - Spoken and Non-Spoken Face to Face Interpreting. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.

Translation, Transcription and Ancillary Services

The provision of Translation, Transcription and Ancillary Services throughout the United Kingdom of Great Britain and Northern Ireland. - Translation: The conversion of written documents into another language as text. - Transcription: The conversion of written documents into alternative formats such as Print, Audio, Video or normal print or vice versa. - Ancillary Services: Additional services which support the translation/transcription service. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.

Telephone and Spoken Video Interpreting

The provision of a Telephone Interpreting and Spoken Video Language Services throughout the United Kingdom of Great Britain and Northern Ireland. This includes the provision of a consecutive and simultaneous interpreting either by telephone or video technology. The interpreter in all cases must convert the spoken language from one language to another enabling listeners and speakers to understand each other. The Services which shall be provided under this Lot include: - A scheduled telephone/video interpreting service for customers who prefer to book an interpreter in advance of an Assignment. - On demand Telephone Interpreting for non-English speakers who need to use an Interpreter immediately over the telephone. - In some instances it may be possible to provide an on demand video interpreting service but this will be agreed between the Supplier and Buyer at Call Off. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot.

Non Spoken Language Services

The provision of Non Spoken Face to Face Interpreters, Video, Translation and Transcription services throughout the United Kingdom of Great Britain and Northern Ireland. The Lots are as follows: 4a - North East 4b - North West 4c - Yorkshire and the Humberside 4d - East Midlands 4e - West Midlands 4f - East of England 4g - London 4h - South East 4i - South West 4j - Wales 4k - Scotland 4l - Northern Ireland This Lot will enable communication to take place between Deaf, Deafblind and others requiring support to access English via face to face interpretation, video technology, written translations and transcription services specific to the non-spoken community. Additional information: The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 6 bidders for each region. Number of tenders received for each region were as follows: 4a=18 4b=18 4c= 18 4d=18 4e=19 4f=19 4g=18 4h=19 4i=18 4j=16 4k =15 4l =16

Regional Managed Service

The provision of a Managed Service Provision throughout the United Kingdom of Great Britain and Northern Ireland, and Overseas, broken down by region. This provision will enable one, some or all services to be called off which will be delivered via Supplier awarded to the specific region. Suppliers shall provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the buyers language service requirements. The Lots are as follows: 5a - North East 5b - North West 5c - Yorkshire and the Humberside 5d - East Midlands 5e - West Midlands 5f - East of England 5g - London 5h - South East 5i - South West 5j - Wales 5k - Scotland 5l - Northern Ireland 5m - Overseas & all UK regions The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS Additional information: A framework contract has been awarded to the number of bidders in each of the regions 5a=10 5b=9 5c=9 5d=9 5e=9 5f=10 5g=10 5h=10 5i=9 5j=9 5k=10 5l=9 5m=5

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012103-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £138,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 14 |
| Supplier names | AA GLOBAL LANGUAGE SERVICES; CAPITA TRANSLATION AND INTERPRETING; DA LANGUAGES; GLOBAL CONNECTIONS (SCOTLAND; GLOBAL TRANSLATION SERVICES; K INTERNATIONAL; LANGUAGE EMPIRE; LANGUAGE LINE; ONCALL INTERPRETERS; SIGN SOLUTIONS (SLIA; SUPREME LINGUISTIC SERVICES T/A PREMIUM LINGUISTIC SERVICES; THEBIGWORD GROUP; WORD360; WORLDWIDE LANGUAGE RESOURCES |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32232000 - Video-conferencing equipment
- 32353000 - Sound recordings
- 48521000 - Music or sound editing software package
- 48740000 - Foreign language translation software package
- 64211000 - Public-telephone services
- 72212740 - Foreign language translation software development services
- 75230000 - Justice services
- 79510000 - Telephone-answering services
- 79530000 - Translation services
- 79540000 - Interpretation services
- 79821100 - Proofreading services
- 79822300 - Typesetting services
- 79822500 - Graphic design services

## Release History

- 28 May 2021 at 21:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012103-2021

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:455090-2020:TEXT:EN:HTML
- https://www.contractsfinder.service.gov.uk/Notice/6e8152e5-b262-448f-9b90-fbfa9b7f5bab
- https://www.gov.uk/ccs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b6b9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b6b9.json.