---
title: "Enquiry Management and Conversion Services"
ocid: "ocds-h6vhtk-02b84a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b84a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b84a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b84a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KINGSTON UNIVERSITY"
published: "2021-09-07"
---

# Enquiry Management and Conversion Services

Buyer: KINGSTON UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-02b84a

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b84a.json)

## Summary

Kingston University is seeking a service provider for its 'Enquiry Management and Conversion Services' project, which aims to enhance inquiry management in both UK and international markets. This procurement process is currently at the award stage, with a contract valued at £3,750,000 active since September 7, 2021. The contract is set to run from September 28, 2021, to September 27, 2024, with an option for a two-year extension dependent on satisfactory service delivery. Interested parties must submit their proposals electronically by the deadline on July 7, 2021.

This tender presents significant opportunities for firms specialising in marketing services, particularly those experienced in handling educational inquiries on a national and international scale. Businesses that focus on customer engagement, lead conversion, and digital marketing solutions would be well-positioned to compete for this contract. With the potential for extension and a substantial contract value, this is an excellent avenue for growth within the sector.

## Notice

Kingston University wishes to appoint an experienced and capable service provider to provide enquiry management and conversion services covering UK and international markets.

### Lot Information

Lot 1

Enquiry Management and Conversion Services covering UK and international markets

Options: Kingston University reserves the right to extend the contract for up to 2 further years subject to the satisfactory delivery of services and University requirements.

Renewal: The contract will be for 3 years with an option to extend it for up to 2 further years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022197-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2021 |
| Submission deadline | 7 Jul 2021 |
| Future notice date | Not specified |
| Award date | 6 Sep 2021 |
| Contract period | 27 Sep 2021 - 27 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,750,000 |
| Lots value | £3,750,000 |
| Awards value | Not specified |
| Contracts value | £3,750,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KINGSTON UNIVERSITY |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT2 6TN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Norbiton |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNI-QUEST |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342000 - Marketing services

## Release History

- 7 Sep 2021 at 17:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022197-2021
- 3 Jun 2021 at 18:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012504-2021

## Notice URLs

- http://www.kingston.ac.uk
- https://in-tendhost.co.uk/kingstonuniversity

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b84a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b84a.json.