---
title: "PAN2300 - Emergency Repairs Call Handling Service"
ocid: "ocds-h6vhtk-02b88b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b88b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b88b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b88b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2021-06-04"
---

# PAN2300 - Emergency Repairs Call Handling Service

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02b88b

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## Summary

The Leicester City Council has completed a public procurement process for the 'Emergency Repairs Call Handling Service' under the category of business services, specifically relating to law, marketing, consulting, and security. This tender, which was initiated as an open procedure, has successfully concluded with an awarded contract valued at £187,000. The service involves managing emergency repairs for over 21,000 council-managed properties, with an emphasis on efficient call handling outside normal working hours. The procurement process is now at the award stage, having initiated on March 11, 2020, with oversight provided by the relevant regional authority.

This tender presents significant opportunities for businesses specialising in telecommunications and related services to enhance their market presence. Companies that can provide high-quality telephone-answering services, particularly those with experience in emergency call handling or property management, will find this a fitting competitive landscape. With six bids submitted, including from a small to medium-sized enterprise, prospective bidders should leverage their expertise in delivering prompt and effective customer service to secure contracts in similar future opportunities.

## Notice

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

### Lot Information

Lot 1

The Housing Division within Leicester City Council manages just over 21,000 properties and we are the largest landlord in the City. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation. Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives. Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line. Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012569-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Mar 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £187,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE CONNECT |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32500000 - Telecommunications equipment and supplies
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79510000 - Telephone-answering services

## Release History

- 4 Jun 2021 at 12:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012569-2021

## Notice URLs

- http://www.leicester.gov.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:008798-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b88b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b88b.json.