---
title: "Reseller Framework - IT Hardware and Software , Software renewals and Software Asset Management"
ocid: "ocds-h6vhtk-02b8a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8a5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8a5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8a5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES WATER UTILITIES LIMITED"
published: "2022-04-28"
---

# Reseller Framework - IT Hardware and Software , Software renewals and Software Asset Management

Buyer: THAMES WATER UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-02b8a5

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## Summary

Thames Water Utilities Limited has launched a procurement for a Reseller Framework focused on IT hardware, software, and associated services. The tender is classified under the CPV code for software package and information systems and is part of the goods procurement category. Currently, it is in the planning stage with an extended pre-qualification questionnaire (PQQ) submission deadline set to noon on 24th June 2021. Suppliers are invited to deliver their proposals for goods and services across the Thames Water region in the UK.

This tender presents a significant opportunity for businesses in the IT and software sectors, particularly those capable of providing hardware reseller services, software procurement, and asset management solutions. Companies looking to strengthen their market position may find this framework attractive as Thames Water intends to appoint multiple resellers, which could include small to large-scale businesses. Key attributes sought include cost-effectiveness, seamless supply chains, and robust customer support, making it an ideal chance for suppliers with proven capabilities in these areas.

## Notice

Thames Water will contract with a minimum of two Resellers, for the purchase of Software, Hardware and associated Services. This activity will seek to develop Framework Agreements to cover the following: Lot 1 * provision of standard hardware (and online catalogue that could integrate into TW's existing systems) * hardware reseller services (non-standard - quotation to hardware delivery); * hardware and software disposals service; * management of hardware maintenance and support renewals; Lot 2 * software reseller services (quotation to software delivery); * management of software license, maintenance and support renewals;

### Lot Information

IT Hardware Reseller

Thames Water is looking at the opportunity to streamline its supply base for IT Hardware procurement. This activity will seek to develop a Framework Agreement to cover, but not limited to, the following; * hardware reseller services (quotation to hardware delivery); * management of hardware maintenance and support renewals (notify when they are due for renewal, ensure best value, coordinate renewal on TW behalf where applicable); * hardware disposals service; * provision of standard hardware; * ad-hoc purchases (e.g. keyboards, monitors, mobile telephony devices, end user computing hardware); * data centre hardware - ad-hoc purchases (e.g.: routers, switches), major capital requirements (e.g. servers, storage, hyper-converged infrastructure), and related services such as installation Where appropriate, Suppliers will be required to provide sufficient warranties and support for products provided under this Framework. Key requirements will include: value-for-money of reseller services, including access to special bid pricing; seamless supply provision and automated catalouge; speed and accuracy of delivery; issue resolution; OEM relationships and accreditations; capability to execute projects and provide added-value services. Thames Water intends to appoint one reseller for the supply of IT Hardware as a result of this ITN, with work being awarded on the basis of the most economically advantageous tender best value for money offered by appointed resellers for specific requirements. The framework will have no committed monetary value. Please note that Suppliers may respond to one or both Lots and may, if successful, be awarded to supply both Lot requirements.

Options: Any agreement will be awarded for an initial duration of 3 years, with the option to extend up to a maximum of 5 years.

Renewal: Any agreement will be awarded for an initial duration of 3 years, with the option to extend up to a maximum of 8 years (3+2+2+1 years).

Software Reseller

Thames Water is looking at the opportunity to streamline its supply base for Software. This activity will seek to develop a Framework Agreement to cover, but not limited to, the following; - software reseller Services (quotation to software delivery) - management of software license, maintenance and support renewals - software disposals service; Where appropriate, Suppliers will be required to provide sufficient warranties and support for products provided under this Framework. Key requirements will include: value-for-money of reseller services, including access to special bid pricing; seamless supply provision; speed and accuracy of delivery; issue resolution; OEM relationships and accreditations; capability to execute projects and provide added-value services. Thames Water intends to appoint a minimum of one reseller (with up to a maximum of 3) as a result of this ITT, with work being awarded on the basis of the most economically advantageous tender best value for money offered by appointed resellers for specific requirements. The framework will have no committed monetary value. Individual requirements will be competed between the successful service providers, as they arise, and awarded based against award criteria will be detailed in the individual ITN. Please note that Suppliers may respond to one or both Lots and may, if successful, be awarded to supply both Lot requirements.

Options: Any agreement will be awarded for an initial duration of 3 years, with the option to extend up to a maximum of 8 years (3+2+2+1 years).

Renewal: Any agreement will be awarded for an initial duration of 3 years, with the option to extend up to a maximum of 8 years (3+2+2+1 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010927-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Apr 2022 |
| Submission deadline | 21 Jun 2021 |
| Future notice date | Not specified |
| Award date | 27 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £120,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES WATER UTILITIES LIMITED |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 8DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | BYTES SOFTWARE SERVICES; COMPUTACENTER; HARDWARE - SPECIALIST COMPUTER CENTRE; SOFTWARE SOFTWARE ONE |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30232000 - Peripheral equipment
- 30237200 - Computer accessories
- 48000000 - Software package and information systems
- 50323200 - Repair of computer peripherals
- 72268000 - Software supply services

## Release History

- 28 Apr 2022 at 10:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010927-2022
- 27 Jul 2021 at 17:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012596-2021
- 10 Jun 2021 at 09:21 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013011-2021
- 8 Jun 2021 at 08:52 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012756-2021
- 8 Jun 2021 at 08:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012755-2021

## Notice URLs

- http://www.thameswater.co.uk/procurement
- https://www.thameswater.co.uk/about-us/our-suppliers/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b8a5.json.