---
title: "Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service"
ocid: "ocds-h6vhtk-02b8bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8bb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8bb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8bb.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2021-06-04"
---

# Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service

Buyer: CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-02b8bb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8bb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02b8bb.json)

## Summary

The Cambridge University Hospitals NHS Foundation Trust is currently conducting a tender for a "Managed Service Contract for the Provision of an Electronic Patient Experience Platform & Friends and Family Service". This procurement falls under the category of customer survey services and is based in Cambridge, UK. The tender process is at the active stage, with the bid submission deadline set for 7th July 2021. Interested suppliers must register through the eSourcing portal to express their interest and respond to the tender, following specific submission procedures detailed in the tender documentation. The contract is intended for a duration of 1800 days and may undergo renewal during the final year of the contract period.

This tender offers a significant opportunity for businesses specialising in electronic platforms, data analysis, and survey services to enhance their portfolios within the healthcare sector. Companies with expertise in software development, database management, and client feedback systems would be particularly well-suited to compete for this contract. The requirement for a fully hosted platform indicates a preference for vendors capable of providing comprehensive technological solutions and ongoing support to improve patient and staff experiences at one of the UK's leading hospital trusts.

## Notice

Cambridge University Hospitals NHS Foundation Trust is seeking a suitably qualified provider of a fully hosted electronic patient experience platform for the purpose of gathering, analysing and reporting patient feedback, and conducting ward audits to improve patients' experience, staff experience and standards of care. This will also include the facility to deliver the Friends and Family Test (FFT), as well as other local patient and staff experience surveys and audits, and also Doctors revalidation.

### Lot Information

Lot 1

As mentioned in II 1.4 above.

Renewal: The contract renewal process will commence during the course of the fifth and final year of the awarded contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012618-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2021 |
| Submission deadline | 7 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | June 2026 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGE UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB2 0QQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Queen Edith's |
| Westminster constituency | South Cambridgeshire |
| Delivery location | TLH12 Cambridgeshire CC |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30211300 - Computer platforms
- 30213200 - Tablet computer
- 48600000 - Database and operating software package
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 4 Jun 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012618-2021

## Notice URLs

- https://cuh.bravosolution.co.uk/web_cuh/login.html
- https://eoecph.bravosolutions.co.uk
- https://www.cuh.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b8bb.json.