---
title: "(NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)"
ocid: "ocds-h6vhtk-02b8c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8c9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEWCASTLE UNIVERSITY"
published: "2021-06-07"
---

# (NU/1589 - 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)

Buyer: NEWCASTLE UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-02b8c9

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## Summary

The procurement process involves Newcastle University, which seeks to appoint a supplier for the project titled "(NU/1589 – 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)". This procurement falls under the "services" category, specifically focusing on business services related to law, marketing, consulting, and IT services. The procurement stage is complete, with the contract currently active, having been awarded to Sideshow Ltd based on a selective competitive procedure. The value of the contract is £48,600, with it officially signed on 26 May 2021.

This tender presents significant growth opportunities for businesses specialising in digital support and marketing services, particularly those adept in web services, SEO, and content management systems. Firms that can provide a strong track record in IT consulting, software development, or have specific experience with public sector organisations may find themselves well-positioned to compete in this market. The project aims to enhance an existing digital platform, thus requiring innovative solutions and robust maintenance capabilities, which are critical for suppliers looking to expand their footprint in the public procurement landscape.

## Notice

VOICE was established by Newcastle University to capture the vast experience and mental capital of the public. The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience, ideas, insights and vision to benefit research and innovation, especially around ageing and demographic change. The existing VOICE digital platform, www.voice-global.org, has allowed us to significantly scale our activity to better serve the public, as well as offering innovative ways for researchers and businesses to harness the public's ideas and knowledge. We are seeking to appoint a supplier to provide a support and maintenance retainer for 8 days a month, for a total period of 9 months for the platform. The supplier will work alongside an internal development team and will provide dedicated resource for bug fixing live issues, making urgent change requests and CMS support - as well as implementing improvements and developing new functionality. The VOICE team need to have access to a service desk system to report issues with the platform, and each request will be subject to an agreed approach based on urgency and priority.

### Lot Information

Web Services, SEO and Digital Content

Newcastle University invites bids to join a Dynamic Purchasing System it is establishing for the supply of a range of marketing services. The Newcastle University Marketing Department is a comprehensive, world-class marketing team dedicated to serving our partners, academics and students. This DPS will also be used for marketing across the entire University and is not limited to the central team. Our vision for marketing at Newcastle encompasses the following: * embracing a 'digital first' approach; * encouraging our team through personal growth; * engaging with our clients and audiences; * delivering an exceptional marketing strategy. There will be six lots on this DPS: 1) web services, SEO and digital content; 2) graphic design and print, branding, copywriting; 3) programmatic advertising management, media buying, public relations; 4) social media, paid search and paid social; Page 5 to 9 5) international; 6) platforms

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012632-2021 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 May 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £48,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWCASTLE UNIVERSITY |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 7RU |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIDESHOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 7 Jun 2021 at 09:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012632-2021

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:318079-2020:TEXT:EN:HTML
- https://www.ncl.ac.uk

## Provenance

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