---
title: "Tenants Satisfaction Survey Services"
ocid: "ocds-h6vhtk-02b8f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8f7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8f7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02b8f7.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THURROCK COUNCIL"
published: "2021-06-07"
---

# Tenants Satisfaction Survey Services

Buyer: THURROCK COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-02b8f7

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## Summary

Thurrock Council is currently conducting an open tender process for "Tenants Satisfaction Survey Services," aimed at improving tenant engagement and feedback in the housing sector. The procurement is classified under the CPV code 79300000, which encompasses market and economic research, polling, and statistics. The tender period is set to conclude on 12th July 2021, with bid opening occurring on the same date. Proposals must be submitted in written form, and the successful contractor will engage in telephone surveys to evaluate resident satisfaction with various housing services, including repairs and the sign-up process for new tenancies, focusing on the UKH32 region.

This tender presents significant growth opportunities for businesses specialising in market research and customer satisfaction surveys, particularly those with expertise in telephone interviews. Companies that can demonstrate experience working with housing services or local authorities will be well-positioned to compete for this contract. As the council seeks a single qualified service provider for this project, there is a strong opportunity for businesses to enhance their market presence while contributing to service improvements in the housing sector for Thurrock Council.

## Notice

The Council's Housing service regularly engages with tenants to gain valuable feedback relating to the services it delivers. This feedback allows us to assess the performance of both Contractors and internal teams within the Housing Service and make changes to service delivery to improve services for residents.Thurrock Council is seeking to appoint a single, suitably qualified and experienced service provider, who has experience with carrying out telephone surveys for Housing related services.

### Lot Information

Lot 1

This procurement exercise is to commission a contract for telephone interviews to be conducted by an independent organisation to gauge resident satisfaction with services provided by the Housing Department.The Housing department regularly consults with residents to gain valuable feedback regarding repairs, work completed on the Transforming Homes programme, leasehold services, general tenant satisfaction and satisfaction with the sign up process for new tenancies. This feedback allows us to assess the performance of both contractors and internal teams within the Housing Service and drive service improvements

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012678-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jun 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THURROCK COUNCIL |
| Locality | GRAYS ESSEX |
| Post town | Romford |
| Postcode | RM17 6SL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH32 Thurrock |
| Local authority | Thurrock |
| Electoral ward | Grays Riverside |
| Westminster constituency | Thurrock |
| Delivery location | TLH32 Thurrock |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics

## Release History

- 7 Jun 2021 at 13:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012678-2021

## Notice URLs

- https://www.thurrock.gov.uk/our-contract-opportunities/new-contract-opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02b8f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02b8f7.json.