---
title: "IT Database for Environmental Health"
ocid: "ocds-h6vhtk-02ba1f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba1f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba1f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba1f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2024-09-16"
---

# IT Database for Environmental Health

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-02ba1f

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## Summary

```html

The Royal Borough of Kensington and Chelsea has recently awarded a contract for the provision of an IT database for managing environmental health-related activities. This procurement falls under the services industry category, specifically focusing on database and operating software development services. The contracting authority is keen on enhancing the technology offering across its teams to support environmental enforcement and community engagement. The tender's restricted procedure was initiated in 2018, and the contract, worth £387,954, was signed on 12 September 2024 with NETCALL TECHNOLOGY LIMITED as the winning supplier. 

This contract presents a significant growth opportunity for IT service providers, especially those specialising in database and operating software development. Companies that can provide robust, integrated solutions for environmental health management and community engagement will find this tender alignment with their expertise. It is particularly suited for businesses that can offer innovative technological solutions to support enforcement activities in waste, construction, and other environmental services. By participating, businesses can establish longstanding relationships with public sector entities and demonstrate their capabilities in delivering impactful tech solutions for local governance.

```

## Notice

Provision of a contract arrangement for IT Database for Environmental Health management system for collating, monitoring and reporting the activities related to enforcement within RBKC.

### Lot Information

Lot 1 - Online (Digital) Communication

The Customer & Resident-friendly Environmental Service Transformation (CREST) programme was established in 2018 'to join up the environmental enforcement and community engagement functions operating on streets, estates, in neighbourhoods and in parks, enabling staff to deliver a wider remit of enforcement and community engagement across the borough'. A key activity to ensure the effective delivery of the CREST programme is to improve the technology offering across the teams. The Tender seeks to secure a suitably placed provided to deliver the objective of the programme is 'to join up environmental enforcement and community engagement database. The new service will include 3 teams focussed on different elements of enforcement; Waste, Construction and Enforcement.

Lot 2 - E-mail

The provision of an automated One and Two way Email service

Lot 3 - Short Message Service (SMS)

The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.

Lot 4 - Interactive Voice Response (IVR)

The provision of an automated One and Two way IVR service

Lot 5 - Agent Calls

The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.

Lot 6 - Hybrid Mail

The provision of on and off-site bulk and traditional hybrid mail.

Lot 7 - Surveys and feedback (inc. the Friends and Family Test - FFT)

It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.

Lot 8 - Two-way workforce communications

The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.

Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation

The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Additional information: Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029536-2024 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2024 |
| Submission deadline | 9 Jul 2021 |
| Future notice date | Not specified |
| Award date | 1 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,387,954 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Additional buyers | NHS SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 29 |
| Supplier names | 4NET TECHNOLOGIES; ACF TECHNOLOGIES (UK; ADVANCED DIGITAL INNOVATION (UK; BRITISH TELECOMMUNICATIONS; CFH DOCMAIL; CHARLES NOVACROFT DIRECT; CIVICA; CONDUENT BUSINESS PROCESS SOLUTIONS; CONTENT GURU; DOXIM STRIATA; DRDOCTOR; EBO.AI (UK; FIRETEXT COMMUNICATIONS; FORFRONT; FORTH COMMUNICATION; FUSION PRACTICES; HEALTHCARE COMMUNICATIONS; INFINITE CONVERGENCE SOLUTIONS; LINK MOBILITY; MBA GROUP; MEDALLIA; MULTITONE ELECTRONICS; NETCALL TECHNOLOGY; QUADIENT; SERVICE LEVEL MANAGEMENT; SYNERTEC; TALKDESK; VOCERA COMMUNICATIONS; WEBPOST |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 32260000 - Data-transmission equipment
- 32500000 - Telecommunications equipment and supplies
- 32570000 - Communications equipment
- 32573000 - Communications control system
- 64227000 - Integrated telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support
- 72212600 - Database and operating software development services

## Release History

- 16 Sep 2024 at 11:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029536-2024
- 16 Nov 2021 at 15:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028618-2021
- 27 Jul 2021 at 17:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012974-2021
- 18 Jun 2021 at 15:51 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013940-2021

## Notice URLs

- https://nhssbs.eu-supply.com/ctm/Company/CompanyInformation/Index/39
- https://ted.europa.eu/udl?uri=TED:NOTICE:512428-2021:TEXT:EN:HTML
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=38199&B=NHSSBS
- https://www.rbkc.gov.uk/
- https://www.sbs.nhs.uk/
- https://www.sbs.nhs.uk/proc-framework-agreements-support

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba1f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ba1f.json.