---
title: "CBC-1223-T-CE Community Alarm Monitoring Response Call Handling (LOT 1) Provision of Community Alarm Equipment Assistive Technology (LOT 2)"
ocid: "ocds-h6vhtk-02ba56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba56"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba56.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba56.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2021-09-09"
---

# CBC-1223-T-CE Community Alarm Monitoring Response Call Handling (LOT 1) Provision of Community Alarm Equipment Assistive Technology (LOT 2)

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02ba56

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## Summary

Central Bedfordshire Council is seeking tenders for the provision of services and equipment related to community alarm monitoring and assistive technology, classified under alarm-monitoring services. The procurement process, initiated as an open tender, includes two distinct lots: Lot 1 focuses on Community Alarm Monitoring and Response and Call Handling, while Lot 2 concerns the provision of Community Alarm Equipment and other assistive technology. This procurement is currently in the Award stage, with key dates including the contract signing on 1st September 2021, and it covers the region of UKH25.

This procurement presents opportunities for businesses in the assistive technology and monitoring services sectors, particularly those offering quality alarm systems or telecare solutions. Companies that can deliver innovative technology and robust support services are well-placed to compete. With contracts having been awarded to Doro Care UK, there may still be opportunities for businesses that can provide complementary or enhanced services related to independent living and well-being support for vulnerable populations.

## Notice

Central Bedfordshire Council is a social landlord, and a provider of services to support vulnerable people to live independently in their own homes.The services that we wish to procure are divided into two lots. Prospective providers are invited to tender for one or both lots. Lot 1 - Community Alarm Monitoring and Response, and Call HandlingLot 2 -The provision of community alarm equipment and other assistive technology

### Lot Information

Community Alarm Monitoring and Response and Call Handling

Lot One is for community alarm monitoring and response in respect of c 1600 alarm connections; and for handling of out-of-hours calls across other council services including housing repairs, homelessness, transitional accommodation, environmental health, public building maintenance and building control.Additionally, we may use this contract to procure pro-active wellbeing and tele-health checking services, dependent upon cost, demand and other factors. We would like to enable our customers to access a wider range of pro-active services, as we develop and improve our Independent Living services.Finally, we may use this contract to make provision for supply and monitoring of lone-worker devices, depending upon cost and other factors.

Renewal: 2024 - anticipated that this contract will start 1st September 2021 and be for a term of 3 years (plus the option to extend by up to 1 further year)

The Provision of Community Alarm Equipment and Other Assistive Technology

Lot Two is for the provision of community alarm equipment and other assistive technology.In addition to the provision of dispersed alarm units, we wish to enable our customers to access a wider range of assistive technology equipment, in respect of both telecare and telehealth. Innovative, bespoke solutions should be offered to suit a range of circumstances and preferences within this contract.

Renewal: 2024 It is anticipated that this contract will start 1st September 2021 and be for a term of 3 years (plus the option to extend by up to 1 further year)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022352-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | 12 Jul 2021 |
| Future notice date | Not specified |
| Award date | 31 Aug 2021 |
| Contract period | Not specified |
| Recurrence | 2024 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £353,616 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | CHICKSANDS |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | TLH25 Central Bedfordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DORO CARE |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 35 - Security, fire-fighting, police and defence equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 33196100 - Devices for the elderly
- 35121700 - Alarm systems
- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 9 Sep 2021 at 07:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022352-2021
- 10 Jun 2021 at 10:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013029-2021

## Notice URLs

- http://in-tendhost.co.uk/centralbedfordshire
- https://www.centralbedfordshire.gov.uk

## Provenance

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