--- title: "FWoW Connections - Integration of the Customer Portal" ocid: "ocds-h6vhtk-02ba7a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba7a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba7a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ba7a.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORTHERN GAS NETWORKS LIMITED" published: "2021-10-27" --- # FWoW Connections - Integration of the Customer Portal Buyer: NORTHERN GAS NETWORKS LIMITED Current stage: Award OCID: ocds-h6vhtk-02ba7a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba7a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ba7a.json) ## Summary The procurement process titled "FWoW Connections - Integration of the Customer Portal" was conducted by Northern Gas Networks Limited, located in Leeds, UK, under the services industry category specifically focusing on IT services related to consulting, software development, Internet and support. The contract is currently in the completed stage, with a total value of £44,950, signed on 9th June 2021. Initially awarded to TPoint Solutions Limited, the procurement method used was a selective procedure involving a negotiated procedure with a prior call for competition, primarily due to the technical complexities of integrating the new functionalities into existing systems. This tender presents significant opportunities for businesses specialising in IT services, particularly those with expertise in system integration and software development for customer relationship management applications. Companies that can offer innovative solutions for improving online customer engagement and real-time information systems would be well-suited to participate in similar future tenders. The project's focus on enhancing customer experience through technology integration makes it appealing for medium to large-sized businesses looking to expand their footprint in the public sector. ## Notice T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work. ### Lot Information Lot 1 T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. The contract was varied in 2020 to include this additional work. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work. ### Procurement Information The customer portal is currently in development to allow customers to self-serve for standard new gas connections, alterations and disconnections. TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated. Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/026878-2021 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Oct 2021 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 8 Jun 2021 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £44,950 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN GAS NETWORKS LIMITED | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS15 8TU | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Garforth & Swillington | | Westminster constituency | Leeds East | | Delivery location | TLE42 Leeds | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TPOINT SOLUTIONS | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 27 Oct 2021 at 09:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026878-2021 - 10 Jun 2021 at 13:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013065-2021 ## Notice URLs - https://ted.europa.eu/udl?uri=TED:NOTICE:481354-2020:TEXT:EN:HTML - https://www.northerngasnetworks.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ba7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ba7a.json.