---
title: "Digital Platform Procurement"
ocid: "ocds-h6vhtk-02bbcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bbcc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bbcc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bbcc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CHELTENHAM BOROUGH COUNCIL"
published: "2022-01-07"
---

# Digital Platform Procurement

Buyer: CHELTENHAM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02bbcc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bbcc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02bbcc.json)

## Summary

The Cheltenham Borough Council is conducting a public procurement process titled "Digital Platform Procurement" aimed at acquiring a specialist Omni-Channel Digital Platform SaaS solution within the information technology services sector. This open tender, which is currently active, includes multiple lots with a total budget of £850,000 and aims to ensure the provision of workflow and case management functionality. Key dates include a submission deadline on the 16th of July, 2021, and an award period starting on the same date. Delivery is expected in the UKK region.

This tender presents significant opportunities for businesses looking to expand in the technology services landscape, particularly those specialising in cloud-based solutions, software development, and integration services. Companies that offer innovative SaaS solutions or platform capabilities, especially those with experience in CRM features and workflow automation, would be well-positioned to compete. It is crucial that potential suppliers meet the extensive requirements set out by Cheltenham Borough Council to succeed in this competitive procurement process.

## Notice

The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.

### Lot Information

Lot 1 - Lot 1 - Omni-Channel Digital platform, including application sharing facility, with integral CRM features

Lot 1 - Omni-Channel Digital platform, including application sharing facility, with integral CRM features

Options: option to extend contract for 2 1 year periods.

Lot 2 - Omni-Channel Digital platform, including application sharing facility, with integral CRM features

Lot 2 - Omni-Channel Digital platform, including application sharing facility, with integral CRM features

Options: option to extend for 2 1 year periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000398-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2022 |
| Submission deadline | 16 Jul 2021 |
| Future notice date | Not specified |
| Award date | 6 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | £850,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHELTENHAM BOROUGH COUNCIL |
| Locality | CHELTENHAM |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area, TLK13 Gloucestershire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | NETCALL; NETCALL SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48218000 - License management software package
- 48219000 - Miscellaneous networking software package
- 72222300 - Information technology services

## Release History

- 7 Jan 2022 at 09:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000398-2022
- 14 Jun 2021 at 15:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013401-2021

## Notice URLs

- https://in-tendhost.co.uk/publicagroup/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bbcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bbcc.json.