---
title: "ICT17037 - Supply of an Externally Hosted Claims Management Solution"
ocid: "ocds-h6vhtk-02bc7e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bc7e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bc7e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bc7e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBYSHIRE COUNTY COUNCIL"
published: "2021-06-16"
---

# ICT17037 - Supply of an Externally Hosted Claims Management Solution

Buyer: DERBYSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02bc7e

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## Summary

The Derbyshire County Council is conducting a procurement process for the "ICT17037 - Supply of an Externally Hosted Claims Management Solution". This tender falls under the category of software and information systems, specifically aimed at enhancing claims management efficiency through an integrated solution. The procurement is currently at the "Award" stage, following an open procedure that allowed for competitive bidding. The contract was signed on 11 March 2021, with a total value of £300,000. The related lot was cancelled, and the tender had an initial advertisement date of 19 October 2020.

This procurement presents a significant opportunity for software and IT service providers, especially those experienced in claims management systems and integration projects. Businesses that specialise in developing robust, user-friendly software with capabilities for secure data handling and workflow automation would be particularly well-suited to compete for this contract. Given that many bids were submitted, including six by SMEs, the competition indicates an active interest in this market, suggesting potential for collaboration or innovation within the sector.

## Notice

The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows. Key Deliverables/Objectives The following key deliverables and objectives are within the scope of this procurement: * The ability to generate, store and manage documentation; * The ability to import data from electronic claim forms; * Record Incidents in addition to claims; * The ability to send sensitive data securely; * Export records or reports various formats; * Full Reserve history; * Full payment/recovery recording; * Comprehensive search function; * Automatic alerts; * Pop up alerts for certain criteria; * The ability to link claims together; * Claims dash board with Workflows; * Time Lag tracking over the lifespan of a claim; * System Administrators able set up permissions and access levels; * System Administrators able to create Workflows; * Functionality to set up multiple Clients; * A comprehensive reporting suite; * The ability to benchmark; * The ability to create a report that can be auto-generated; and * Full Audit Trails of User activity. This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020.

### Lot Information

Lot 1

The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows. Key Deliverables/Objectives The following key deliverables and objectives are within the scope of this procurement: * The ability to generate, store and manage documentation; * The ability to import data from electronic claim forms; * Record Incidents in addition to claims; * The ability to send sensitive data securely; * Export records or reports various formats; * Full Reserve history; * Full payment/recovery recording; * Comprehensive search function; * Automatic alerts; * Pop up alerts for certain criteria; * The ability to link claims together; * Claims dash board with Workflows; * Time Lag tracking over the lifespan of a claim; * System Administrators able set up permissions and access levels; * System Administrators able to create Workflows; * Functionality to set up multiple Clients; * A comprehensive reporting suite; * The ability to benchmark; * The ability to create a report that can be auto-generated; and * Full Audit Trails of User activity. This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013579-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBYSHIRE COUNTY COUNCIL |
| Locality | MATLOCK |
| Post town | Derby |
| Postcode | DE4 3AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALPHATEC SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Jun 2021 at 10:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013579-2021

## Notice URLs

- http://www.derbyshire.gov.uk/
- https://ted.europa.eu/udl?uri=TED:NOTICE:506332-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bc7e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bc7e.json.