---
title: "ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element"
ocid: "ocds-h6vhtk-02bc97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bc97"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bc97.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bc97.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LISBURN AND CASTLEREAGH COUNCIL"
published: "2021-06-16"
---

# ID 3338749 - DfE - Lisburn City and Castlereagh Borough Council - LED NI Business Start Up Programme - Enquiry Handling Element

Buyer: LISBURN AND CASTLEREAGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02bc97

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bc97)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02bc97.json)

## Summary

The procurement process involves the Lisburn and Castlereagh City Council, which is acting on behalf of 11 Northern Ireland Councils, seeking a contractor for the "LED NI Business Start Up Programme - Enquiry Handling Element". This opportunity falls under the business services category, specifically focusing on law, marketing, consulting, recruitment, printing, and security services. The procurement stage has reached an active contract award, with the contract signed on 16th June 2021, valued at £223,230. The open procedure was used for this tender, which is aimed at providing an enquiry handling service for the Go For It Programme, starting from 1st July 2021 for a duration of 18 months.

This tender presents an excellent growth opportunity for businesses involved in consultancy and enquiry handling services, particularly those capable of demonstrating high service quality and cost-effectiveness. Given the contract's criteria prioritising quality (60%) over cost (40%), businesses that can deliver superior performance and adhere to stringent management procedures will be well-suited to compete. Potential suppliers should have experience in providing related services, such as call centre operations or telephone-answering services, to successfully engage in this project.

## Notice

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

### Lot Information

Lot 1

Lisburn and Castlereagh City Council (LCCC) is acting on behalf of the 11 Northern Ireland Councils to appoint a Contractor to deliver an enquiry handling service for the new Go For It Programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013604-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jun 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £223,230 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LISBURN AND CASTLEREAGH COUNCIL |
| Additional buyers | ANTRIM AND NEWTOWNABBEY BOROUGH COUNCIL; ARDS AND NORTH DOWN BOROUGH COUNCIL; ARMAGH CITY BANBRIDGE AND CRAIGAVON BOROUGH COUNCIL; BELFAST CITY COUNCIL; CAUSEWAY COAST AND GLENS BOROUGH COUNCIL; DERRY CITY AND STRABANE DISTRICT COUNCIL; EUROPEAN UNION; FERMANAGH AND OMAGH DISTRICT COUNCIL; LISBURN AND CASTLEREAGH CITY COUNCIL; MID AND EAST ANTRIM BOROUGH COUNCIL; MID ULSTER DISTRICT COUNCIL; NEWRY MOURNE AND DOWN DISTRICT COUNCIL |
| Locality | LISBURN |
| Post town | Northern Ireland |
| Postcode | BT27 4RL |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN0C Causeway Coast and Glens |
| Local authority | Causeway Coast and Glens |
| Electoral ward | University |
| Westminster constituency | East Londonderry |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 16 Jun 2021 at 11:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013604-2021

## Notice URLs

- https://etendersni.gov.uk/epps
- https://ted.europa.eu/udl?uri=TED:NOTICE:109012-2021:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bc97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bc97.json.