---
title: "Irwell Valley Out of Hours call centre support"
ocid: "ocds-h6vhtk-02bdcf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bdcf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bdcf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bdcf.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "IRWELL VALLEY HOUSING ASSOCIATON"
published: "2021-06-18"
---

# Irwell Valley Out of Hours call centre support

Buyer: IRWELL VALLEY HOUSING ASSOCIATON  
Current stage: Tender  
OCID: ocds-h6vhtk-02bdcf

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bdcf)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02bdcf.json)

## Summary

The procurement process, initiated by Irwell Valley Housing Association, seeks out-of-hours call centre support under the title "Irwell Valley Out of Hours call centre support." This open tender is classified under the services industry, specifically in the call centre category, and is located in Salford, UK. It has a total value of £120,000 and offers a contract duration of three years with an option to extend for an additional two years. The tender period concludes on 19th July 2021, by which time submissions must be received, with bid validity lasting 180 days.

This tender presents significant opportunities for businesses specialising in call centre services, particularly those capable of providing reliable out-of-hours support. Companies with a strong focus on customer service quality and competitive pricing would be well positioned to compete in this tender process. Given that electronic submissions are accepted, businesses equipped with robust digital capabilities can streamline their response, enhancing their chances of success in securing this contract.

## Notice

Out of hours call centre support

### Lot Information

Lot 1

3 year with option to extend for 2 additional years support of out of hours call centre support

Renewal: Approval given following market evaluation and based on supplier performance

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013916-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2021 |
| Submission deadline | 19 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IRWELL VALLEY HOUSING ASSOCIATON |
| Locality | SALFORD |
| Post town | Not specified |
| Postcode | M3 5LZ |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLD3 Greater Manchester |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Jun 2021 at 14:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013916-2021

## Notice URLs

- http://www.irwellvalley.co.uk
- http://www.mytenders.co.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=223158
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA0995
- https://www.mytenders.co.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bdcf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bdcf.json.