---
title: "Contract for PCI Secure Telephone Payments Solution"
ocid: "ocds-h6vhtk-02be21"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02be21"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02be21.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02be21.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GATESHEAD COUNCIL"
published: "2022-01-25"
---

# Contract for PCI Secure Telephone Payments Solution

Buyer: GATESHEAD COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02be21

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02be21)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02be21.json)

## Summary

Gateshead Council is seeking to implement a PCI Secure Telephone Payments Solution to facilitate customer not present (MOTO) payments over the phone while maintaining compliance with PCI requirements. This contract falls under the Services category, specifically within Telephone and Data Transmission Services. The procurement process, which employed an open procedure due to a state of urgency, has concluded with an award value of £293,818 signed on 13 January 2022. The contract includes options for extensions spanning two additional 12-month periods and was initiated through a tender process that required submissions by 6 July 2021.

This tender presents significant growth opportunities for companies specialising in secure payment solutions, telephone payment services, and cloud technology implementations, particularly those with experience in PCI compliance. Businesses that can provide robust and secure telecommunication solutions are well-positioned to compete for this contract with Gateshead Council as they look to enhance their service delivery while mitigating risks from customer payment methods.

## Notice

Gateshead Council (the Council) has procured a PCi secure telephone payments solution that allows Council employees and customer service agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.

### Lot Information

Lot 1

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO) payments over the phone whilst descoping remaining PCi requirements.

Options: This contract has options to extend for a further 2 x 12-month periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002102-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jan 2022 |
| Submission deadline | 6 Jul 2021 |
| Future notice date | Not specified |
| Award date | 13 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £293,818 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLC2 Northumberland, and Tyne and Wear, TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64210000 - Telephone and data transmission services

## Release History

- 25 Jan 2022 at 08:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002102-2022
- 21 Jun 2021 at 09:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013998-2021

## Notice URLs

- http://www.gateshead.gov.uk
- http://www.nepo.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02be21. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02be21.json.