---
title: "ocds-h6vhtk-02bf26"
ocid: "ocds-h6vhtk-02bf26"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bf26"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bf26.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bf26.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2026-04-17"
---

# ocds-h6vhtk-02bf26

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-02bf26

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bf26)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02bf26.json)

## Summary

The Home Office has conducted a procurement process for "Proc 645 Digital Interviewing," within the services category, specifically focusing on the development of transaction processing and custom software. The procurement, employing a Restricted Procedure, aims to appoint a qualified provider for a Digital Interviewing solution. This process is being carried out to enhance operations within the Home Office Visas & Immigration Directorate by supporting visa applications and asylum claims through both in-person and remote digital interviews. Initial phases of this multi-stage process began with a PIN issued on 22 April 2021, with contract modifications recently announced to facilitate transition assistance. The contract period initially ran from 17 March 2022 and was extended to 30 September 2026, with digital services being delivered primarily in the UK, specifically within the region denoted by postal code CR0 2EU.

This initiative offers substantial growth opportunities for businesses specializing in digital solutions and software development, particularly those with expertise in audio and record management systems. The contract was awarded to Business Systems (UK) Ltd, highlighting the preference for large-scale suppliers with significant technical knowledge and experience in managing complex solutions. With the procurement method being selective and governed by the Restricted Procedure, businesses well-versed in navigating such processes can find lucrative collaboration opportunities. Furthermore, the transition towards an in-house digital interviewing solution could spark additional demand for consultancy and support services, beneficial for firms with expertise in digital transformation and offering transitional support services. The continuity of digital interviewing services is pivotal, offering a platform for tech companies to contribute to public sector innovation and service delivery improvements.

## Notice

The Authority has undertaken this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It has utilised the Restricted Procedure, a multi-stage procurement process intended to short list qualified bidders, who where in turn invited to tender for the contract opportunity.

### Lot Information

Lot 1

igital Interviewing is used by the Home Office Visas & Immigration Directorate to gather additional information to support a visa application or asylum claim. Interviews are currently carried out in-person and as remote interviews (via telephone or video links). Other areas of the Home Office also use interviewing to different extents. This notice relates specifically to delivering a continuous operational service for Asylum and V&C Operations from January 2022 to 2023. The core components of the project include: * Digital Audio Recording Software; Capture the audio from all participants whether they are present in the host room or joining remotely via MS Teams. It will allow control of the audio (e.g. pause) during the interview and will link to the Interview Record Forms software. * Interview Records Software: Capture typed information during the interview in relation to the interview including information about the interview, the participants and the questions, statements and response made during the interview. * Cloud Hosted Storage: The audio record and the interview record forms will be saved and stored to cloud-hosted storage on completion of the interview or, if offline, when later connected to the network * Management Information: The solution must provide reports of all digital interviews undertaken with filtering and sorting by all metadata data captured during interviewing and any automatically applied grouped by business area/team responsible. * RBAC: The solution shall have Role-based User Access Control which will allow specific user roles to be defined - each with a specific set of permissions within the system * Auto Transcription: Provision of automated transcripts from the recorded interview audio including all audio spoken during the interview in the English language only.

Proc 645 Digital Interviewing

Further to a Prior Information Notice (PIN) ref: CF-0160200D58000000L5A4EAK1 issued on 22 April 2021, The Authority is undertaking this tender exercise to appoint suitably capable and experienced provider of a Digital Interviewing solution. It utilises the Restricted Procedure, a multi-stage procurement process that is intended to short list qualified bidders, who will in turn be invited to tender for the contract opportunity. The objective of the Selection Stage is to assess the responses to the SSQ and select Bidders to proceed to the ITT Stage of this procurement. The evaluation panel shall evaluate the SSQ responses using the selection criteria detailed in the SSQ document, which is provided on the Home Office e-sourcing portal. Bidders who pass this SSQ assessment will then be invited to tender.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035145-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | 25 Jun 2021 |
| Future notice date | Not specified |
| Award date | 24 Dec 2021 |
| Contract period | 17 Mar 2022 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | £2,500,000 |
| Awards value | Not specified |
| Contracts value | £6,430,228 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | CROYDON |
| Post town | Croydon |
| Postcode | CR0 2EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUSINESS SYSTEMS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72232000 - Development of transaction processing and custom software

## Release History

- 17 Apr 2026 at 11:19 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/035145-2026
- 30 Mar 2022 at 12:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008543-2022
- 22 Jun 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014259-2021

## Notice URLs

- https://homeoffice.app.jaggaer.com
- https://www.find-tender.service.gov.uk/Notice/008543-2022
- https://www.gov.uk/government/organisations/home-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bf26. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bf26.json.