---
title: "Service Quality Auditing Regime (SQR)"
ocid: "ocds-h6vhtk-02bfe2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bfe2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bfe2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02bfe2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ABELLIO EAST ANGLIA LTD"
published: "2022-02-01"
---

# Service Quality Auditing Regime (SQR)

Buyer: ABELLIO EAST ANGLIA LTD  
Current stage: Award  
OCID: ocds-h6vhtk-02bfe2

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## Summary

Abellio East Anglia Ltd is seeking proposals for the "Service Quality Auditing Regime" (SQR), which aims to identify an independent auditor for conducting periodic assessments across its network of 134 stations in the UK. This procurement is classified under auditing services and follows a selective method within a restricted procedure. The tender process is currently active, with a submission deadline set for 26 July 2021. The total contract value is estimated at £2,500,000, and the envisaged procurement includes an initial asset tagging exercise as part of the service delivery.

This tender presents significant growth opportunities for firms specialised in auditing services, particularly those with experience in the railway sector. Businesses that are adept in performing comprehensive assessments and quality assurance will be well-positioned to compete for this contract. With the ongoing requirement for inspections and the potential for long-term partnerships through periodic reviews and renewals, bidders could secure sustainable revenue streams while contributing to the operational efficiency of a major rail service provider.

## Notice

The objective of the SQR is to identify an independent auditor who has the ability to conduct periodic assessments to audit our stations, people and fleet assets, and to ensure a continued level of high performance via ongoing audits and monitoring. Previously there has not been a requirement of this type in place on GA. As such we require an initial start-up and ongoing inspection regime to be introduced across all stations and trains that we operate, including of our colleagues and online presence. As a major hub for our services, there is also a requirement for biannual inspections to be completed at Liverpool Street station despite it being operated by Network Rail.

### Lot Information

Lot 1

Greater Anglia are requesting proposals for the overall auditing service that is to be conducted as part of the Service Quality Regime (SQR). It is envisaged that the procurement and subsequent contract will require an initial asset tagging exercise that will need to be conducted as part of the overall service.

Options: In conjunction with the Department for Transport, there is an optional 2 year extension at 12 month increments following the initial term.

Renewal: The current requirements will be reviewed on a periodic basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002824-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | 26 Jul 2021 |
| Future notice date | Not specified |
| Award date | 7 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,429,955 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABELLIO EAST ANGLIA LTD |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLH1 East Anglia, TLH3 Essex, TLI London, TLI4 Inner London - East |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 1 Feb 2022 at 13:43 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002824-2022
- 24 Jun 2021 at 17:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014447-2021

## Notice URLs

- http://redirect.transaxions.com/events/8tsi5
- https://www.greateranglia.co.uk
- https://www.greateranglia.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02bfe2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02bfe2.json.