--- title: "British Museum Ticketing System" ocid: "ocds-h6vhtk-02c036" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c036" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c036.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c036.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE TRUSTEES OF THE BRITISH MUSEUM" published: "2021-06-25" --- # British Museum Ticketing System Buyer: THE TRUSTEES OF THE BRITISH MUSEUM Current stage: Tender OCID: ocds-h6vhtk-02c036 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c036) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c036.json) ## Summary The British Museum is currently seeking proposals for a comprehensive ticketing system through an open procurement process. This tender, titled "British Museum Ticketing System," is classified under event services within the public procurement category, focusing on enhancing customer and visitor experiences in London. The contract is in the active stage of procurement, with the submission deadline set for 30 July 2021. The contract will run for an initial period of three years, with options for extensions based on satisfactory performance. Bidders are required to present their offers following specific economic and technical selection criteria outlined by the purchasing authority. This opportunity presents a significant chance for small and medium enterprises (SMEs) specialising in ticketing solutions, point-of-sale systems, and cultural event organisation services to contribute to a prestigious institution. Companies that can offer a reliable and innovative ticketing platform, along with advanced features for enhancing customer experience, are particularly well-suited for this procurement. By securing this contract, businesses can foster growth through new collaboration with one of the UK's most renowned museums, potentially gaining exposure to millions of visitors annually. ## Notice The British Museum seeks to award a contract to deliver a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential by securing the most cost-effective and fit-for-purpose system. The main goals driving the project are to: 1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service 2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales 3.Improve the customer experience to support the above, and to provide an excellent experience ### Lot Information Lot 1 Founded in 1753, the British Museum was the first national public museum in the world. The collection tells the stories of cultures across the world, from the dawn of human history, over two million years ago, to the present. Objects range from the earliest tools made by humans and treasures from the ancient world to more recent acquisitions from Africa, Oceania and the Americas, the Middle East, Asia and Europe, as well as the national collections of prints and drawings, and coins and medals. In addition to work in London, the Museum takes part in an extensive programme of loans, tours and collaborative work, both across the UK and throughout the world. The British Museum is one of the most visited attractions in the UK with visitor numbers of c. 6 million per annum prior to COVID-19. It is open 362 days per year, for a minimum of 7 hours and a maximum of 13 hours per day. The Museum seeks to award a contract to deliver and maintain a ticketing solution to support the rapidly changing needs of our customers and visitors, and to maximise revenue potential with a cost-effective and fit-for-purpose ticketing system. The main goals driving the project are to: 1.Ensure business continuity by providing a robust, resilient, and reliable ticketing service 2.Increase profitability through a variety of means, such as enabling Gift Aid, improving donations functionality, and enable different types of cross-sales 3.Improve the customer experience to support the above, and to provide an excellent experience The following is in-scope for the current project, and must be delivered *An online ticketing platform *An onsite point-of-sale (POS) ticketing solution for selling, paying, printing, and scanning *A box office call centre solution *Ability to take sales at the cloakroom *Ability to sell Membership as a product onsite POS (not manage Membership, see out of scope items below) *A payment service provider (PSP) solution for onsite, box office call centre, and online platform *A backend ticketing solution inclusive of a reporting suite *Resiliency for onsite sales in case of internet outage or unavailability of the ticketing platform *Integrations to the Museum's finance system Agresso, and e-mail marketing system Upland Adestra through the Museum's Integration Hub (Museum staff to develop integrations) *Migration of data from the current ticketing system into the new solution *Multi-factor authentication for offsite access *A test environment of the solution Renewal: The Contract will be for an initial three year period with options for up to two further one year extensions, subject to satisfactory performance, the maximum potential duration will be five years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/014531-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jun 2021 | | Submission deadline | 30 Jul 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE TRUSTEES OF THE BRITISH MUSEUM | | Locality | LONDON | | Post town | Central London | | Postcode | WC1B 3DG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Bloomsbury | | Westminster constituency | Holborn and St Pancras | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48110000 - Point of sale (POS) software package - 48481000 - Sales or marketing software package - 79952000 - Event services - 79952100 - Cultural event organisation services ## Release History - 25 Jun 2021 at 13:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014531-2021 ## Notice URLs - https://www.britishmuseum.org/ - https://www.delta-esourcing.com/respond/V673C5EV8Y - https://www.delta-esourcing.com/tenders/UK-UK-London:-Event-services./V673C5EV8Y ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c036. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c036.json.