---
title: "Out of Hours Customer Commnication"
ocid: "ocds-h6vhtk-02c181"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c181"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c181.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c181.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "STONEWATER LIMITED"
published: "2021-06-29"
---

# Out of Hours Customer Commnication

Buyer: STONEWATER LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02c181

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c181)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c181.json)

## Summary

The tender titled "Out of Hours Customer Communication" is initiated by Stonewater Limited and focuses on providing telephone-answering services to customers when the Customer Contact Center is closed. This procurement falls under the industry category of services, specifically aimed at customer service in the housing sector. The procurement method is selective, following a restricted procedure, and key dates include a submission deadline on 31st July 2021, with the second stage invitations scheduled for 1st September 2021. The total contract value is set at £200,000, based in Leicester, United Kingdom. The contract duration is stipulated to last for an initial period of 4 years.

This opportunity presents a significant avenue for business growth, particularly for small and medium enterprises (SMEs) well-versed in customer service. Companies that specialise in communication services, particularly those with expertise in the housing sector and a fluency in English, will be well-suited to compete. The contract requires service providers to capture customer interactions effectively and integrate this information into Stonewater’s systems, creating a chance for businesses equipped with advanced customer management solutions and a strong operational framework to thrive.

## Notice

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider. It was also include the monitoring of digital communication and where required outbound phone calls. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems. Where needed Further actions will be raised by the Service Provider.

### Lot Information

Lot 1

Out of Hours Communication services, customer services for Stonewater customers when the contact center is closed. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/2M6628T2Q7

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014862-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2021 |
| Submission deadline | 31 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | 4 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LIMITED |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services

## Release History

- 29 Jun 2021 at 15:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014862-2021

## Notice URLs

- http://www.Stonewater.org
- https://www.delta-esourcing.com/
- https://www.delta-esourcing.com/respond/2M6628T2Q7
- https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./2M6628T2Q7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c181. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c181.json.