---
title: "Provision of Training & Development Services"
ocid: "ocds-h6vhtk-02c19f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c19f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c19f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c19f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST OF ENGLAND NHS COLLABORATIVE HUB"
published: "2022-01-17"
---

# Provision of Training & Development Services

Buyer: EAST OF ENGLAND NHS COLLABORATIVE HUB  
Current stage: Award  
OCID: ocds-h6vhtk-02c19f

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## Summary

The East Of England NHS Collaborative Hub is seeking service providers through an open procurement process for the "Provision of Training & Development Services" aimed at enhancing public service delivery. This initiative falls under the category of staff training services, with a total estimated value of £10,000,000. The procurement is currently in the planning stage, with key deadlines for submissions expected around September annually for the next few years, targeting the commencement of contracts on 8 November each year. The geographical area covered by this procurement includes various regions in the UK, focused on publicly funded services including health and social care sectors.

This tender represents a significant growth opportunity for businesses specialising in training and development, particularly those that offer innovative learning methods and can demonstrate effective upskilling programmes. Suitable contenders would include small to medium-sized enterprises (SMEs) and established service providers that can engage with diverse organisations, including government bodies, health and social care professionals, and local councils. Firms that excel in knowledge transfer and practical application across public service settings will find these contracts particularly appealing, given the emphasis on delivering commercial value while addressing system challenges in the NHS and allied services.

## Notice

EoECPH wishes to provide support to the NHS and the wider arena of publicly funded services with the provision of innovative learning methods and support services to assist them in meeting system challenges they face, both now and in the future. The purpose of this procurement is to secure service providers, to help upskill individuals who will through a multitude of small actions and changes by them help bring about osmosis within public service provision, which could in best case scenario help to bring equilibrium to pressured parts of the system and bring change and vibrancy to service provision. Services Skills and Abilities EOECPH is interested in partnering for this framework with organisations which can demonstrate and evidence the following key characteristics and capabilities, as may be applicable and where so indicated by the Lot requirements: * Knowledge Transfer * Embedding if required by the Beneficiary * Practical leaning and skills sets for an individual with application in their workplace * Training and delivery - various methodologies & mediums * Ability to provide a commercial offer that represents good value for money for the Beneficiaries * Successful marketing and service uptake in a similar environment and/or projects * Ability to engage with different types of organisations e.g. government, councils, clinicians, health, and social care professionals etc * Suitable, relevant experience of working with different strata's of a workforce including management, senior leaders or other key stakeholders to ensure cultural change within an organisation. EoECPH is looking for Providers to work collaboratively with the Hub, and who will be able to provide in-depth support both in terms of practical "hands-on" application of delivery of services as well as supporting the Beneficiaries through training various training mediums to develop in-house skills and upskill individuals. Providers will be able to identify where they are registered or accredited to help support direct award along with any accreditations that in turn their training courses/provision provide to individuals, such as but not limited to: * Higher education o MBA's o Post Graduate Cert * Charted Institute status * Continuous Professional Development o Credits to support individuals / existing qualifications

### Lot Information

One to One Coaching & Mentoring Services

Support for an individuals' personal development through facilitation of bespoke services. Providers for Lot 1 should be able to demonstrate expertise in successfully delivering against the following service requirements, which include but not limited to, the following specialisms: * Leadership * Executive * Working in Collaboration * Effective Communication * Individual upskilling

Renewal: option for a further 12 month extension

Training Programmes

Support for individuals within organisational structures which deal with and have to respond to both skill and knowledge gaps within the emerging and evolving arena of people/population centric services. For example within health and social care organisations people are working in an ever changing landscape of needs and responsibilities, support from training and upskilling services under this lot will provide individuals with tools and techniques to effectively identify and implement positive change. Areas captured could include but not be limited to the following types of areas and outputs: * Train the Trainer * System Engagement * System Learning * Coordinated Care - Multidisciplinary Approach * Communication & Listening * Care Planning * Leadership * Performance * Project & Procurement

Renewal: option for a further 12 month extension

Innovative Synaptic, Memory and Reality Learning

* Medical Training * Patient Experiences * Human Factors (Simulation and Training) Purpose: To provide new and accelerated learning or learning development through the application of neuroscience and other cognitive memory formation learning and retention, this could be in isolation or a collaboration of provider(s) awarded against the framework. Principles underpinning the delivery of these services include, but are not limited to, the following: * portfolio offering with a cost menu to facilitate specific content development, * various mediums of deliver to include digital and e-learning * bespoke and relevant content tailored to the person(s) or environment/organisation

Renewal: option of a further 12 month extension

Healthcare SUI and Never Events Investigative Skills (Lot 4 a Systems Lot 4b Oversight Lot 4c Duty of Candour)

ll patient safety incident investigation training suppliers need to comply with/uphold good practice system based patient safety incident investigation (PSII) methodology, as described by NHS England and NHS Improvement. This means compliance with PSII standards, supporting/ endorsing nationally recommended tools to support the for main phases of an investigation, and application of the national PSII reporting template (pending publication). PSII standards, tools and templates https://improvement.nhs.uk/resources/patient-safety-investigation/ - SIF https://www.england.nhs.uk/patient-safety/serious-incident-framework/ PSIRF https://www.england.nhs.uk/patient-safety/incident-response-framework/ Providers to this lot will be expected to provide clear understanding of the requirements, as well as be able to describe the principles, processes and expectations of national guidance for responding to patient safety incidents including the Serious Incident Framework (SIF,) and the Patient Safety Incident Response Framework (PSIRF) which will replace the SIF once fully tested. As a minimum upskilling for Lots 4a to 4c should support the individual in a consistent and informed approach to reviewing and assessing from information gathered (at a point in time) where this suggests that practice or events: * pose a potential threat to patient safety or work outside of acceptable practice guidelines and standards; * expose individuals both professional, family or carer involved in supporting patients within and outside a healthcare environment to a threat of safety or unsafe practices; * significantly undermine efficiency of services or care provision; and * allows for risk in service costs/efficacy in a patient care pathway; Supporting individuals to own skill sets which will help them in deciding if an investigation is a suitable outcome of the review/assess these elements in context will enable clear decision making on: * areas of performance that are a concern; * what should be included and excluded within the investigation; * identify terms of reference; and * set report expectations and requirements.

System Leadership

As part of the ongoing development in the health and social care arena the requirement for true collaboration and integrated services, support for individuals and organisations is becoming more relevant. For the NHS ICS Leaders and Independent Chairs for NHS England and NHS Improvement integrated care systems (ICS) and sustainability and transformation partnerships (STP) have responsibility for the future of the health and care systems within their region, to improve the health and care of the population covered by each respective system. NHS England identifies this as "The Chair's role is to oversee greater partnership working between the NHS and local authorities, engaging with a range of stakeholders to maximise the benefits of collaborative working, shared decision making and effective governance. In addition, the Chairs and Leads shape the approach to partnership development and help lead the way to improved health, care and wellbeing, so that people can live healthier lives and get the care and treatment they need, in the right place, at the right time. Service provision under the framework will need to meet and support individuals in demonstrating achievement understanding of governance requirements applicable to them and the organisations they in turn serve". It is intended that this lot will support individuals, as Leaders and Chairs, to help them lead and shape services and system development through relevant core upskilling approaches in the following areas as a minimum: * Understanding the foundation of leadership and being accountable; * Relevance and understanding of people centric services in conjunction to grouping services, pathway developments and consolidating needs and maximising resources; and "outside the box" approaches in the following areas as a minimum: * Techniques to broaden communication impact with compelling communication; * Understand mechanisms for to grow relationships through partnerships and trust; * Gain insight from collaborative learning put this into practice; and * Leading transformational change.

Renewal: option for a further 12 month extension

Multi-Disciplinary or Unique Services

Multi-disciplinary coaching and mentoring services, covering the supply of a broad range of consultancy and advisory services where the scope of the requirement covers at least 2 or more of the specialist areas covered in Lots 1-5, and or any other consultancy/advisory related services. This Lot would be used where the scope of the work involved was particularly wide ranging and broad in its nature such that the scope of the service required was not able to be procured solely under any one of the specialist individual Lots 1-6

Renewal: option for a further 12 month extension

Systems Approach to Learning from Patient Safety Incidents Oversight Training

To support the development of expert understanding and oversight of systems-based patient safety incident response in line with NHS guidance, based upon national and internationally recognised good practice. Content includes: - Purpose of patient safety incident response - Introduction to complex systems, system thinking and human factors - NHS PSIRF and associated documentation (PSIRP, PSII standards) - How to support oversight systems and processes related to incident response - How to maintain an open, transparent and improvement focused culture - PSII commissioning and planning - Identifying and supporting complex investigations spanning different organisational, care setting and stakeholder boundaries

Renewal: option for a 12 month extension

Systems Approach to Learning from Patient Safety Incidents Training

Purpose: To support the development of core understanding and application of systems-based patient safety incident response in line with NHS guidance, based upon national and internationally recognised good practice. This should include: General content - Purpose of patient safety incident response - Introduction to: o Complex systems and system thinking o Human Factors - Just culture - Involving staff in incident response - Involving patients, families and carers in incident response, including duty of candour - Developing safety actions and safety recommendations

Renewal: option for 12 month extension

Patient and Staff Involvement in Learning from Patient Safety Incidents Training

To support the development of expertise in relation to involving patients, families, carers and staff when things go wrong. This is intended to support an open and transparent culture where those affected by patient safety incidents - including patients, families, carers and staff, are involved throughout the response focused on learning and improvement. Content includes: - Duty of candour and 'being open' principles - Effective communication, including dealing with conflict and difficult conversations - - Involvement throughout the incident response process, including first and last contact, interviews and ongoing communication - Signposting and support: including loss, trauma and distress

Renewal: option to extend for a further 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001391-2022 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2022 |
| Submission deadline | 8 Oct 2021 |
| Future notice date | 29 Jun 2021 |
| Award date | 17 Jan 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | £10,000,000 |
| Awards value | Not specified |
| Contracts value | £10,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled, Planned |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST OF ENGLAND NHS COLLABORATIVE HUB |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB21 5XB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | South Cambridgeshire |
| Electoral ward | Fen Ditton & Fulbourn |
| Westminster constituency | South Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 11 |
| Supplier names | BEING HUMAN IN HEALTHCARE; BLEND ASSOCIATES; CONSEQUENCE; DOWNLOAD LEARNING; FACERE MELIUS; GCS TRAINING LTD (INPRACTICE TRAINING; IODEM; ME LEARNING; MEDLED; NHS PROFESSIONALS; SYSTEMIC FACTORS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 79998000 - Coaching services
- 80000000 - Education and training services
- 80500000 - Training services
- 80510000 - Specialist training services
- 80511000 - Staff training services
- 80521000 - Training programme services
- 80570000 - Personal development training services

## Release History

- 17 Jan 2022 at 22:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001391-2022
- 11 Nov 2021 at 22:45 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028292-2021
- 9 Sep 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022480-2021
- 29 Jun 2021 at 21:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/014892-2021

## Notice URLs

- http://www.eoecph.nhs.uk
- https://eoecph.bravosolution.co.uk/
- https://improvement.nhs.uk/resources/patient-safety-investigation/
- https://www.england.nhs.uk/patient-safety/incident-response-framework/
- https://www.england.nhs.uk/patient-safety/serious-incident-framework/
- https://www.eoecph.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c19f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c19f.json.