---
title: "RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme"
ocid: "ocds-h6vhtk-02c1d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c1d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c1d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c1d3.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NI WATER AND ITS SUBSIDIARIES"
published: "2021-06-30"
---

# RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme

Buyer: NI WATER AND ITS SUBSIDIARIES  
Current stage: Tender  
OCID: ocds-h6vhtk-02c1d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c1d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c1d3.json)

## Summary

NI Water and its subsidiaries are initiating a tender for the "RfI - Customer Contact Billing and Collection Services (CBC) Renewal Programme" aimed at enhancing their IT services including consulting and software development. This open procurement is currently in the Pre-Market Engagement (PME) stage, with a tender submission deadline set for 30th July 2021. The contract, valued at £1, will encompass various IT-related services, and interested parties can contact NI Water via the provided email for further details.

This tender presents an excellent opportunity for businesses specialising in IT services, particularly those involved in software consultancy, development, and data services. Firms capable of providing innovative solutions for customer contact, billing, and debt management will be especially well-suited to compete for this contract. The engagement exercise is designed to allow potential vendors to understand NI Water’s requirements and strategically position themselves for future bids in this area.

## Notice

Before launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water's current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.

### Lot Information

Lot 1

Before launching a procurement procedure to replace existing services and solutions currently supporting channels, customer contact, billing and debt management, NI Water is conducting a formal Pre-Market Engagement (PME) exercise. At a summary level this is intended to inform the marketplace of NI Water's current position, needs, target outcomes, and thoughts around procurement approach as well as engage with solution vendors and integrators to inform NI Water in support of developing requirements, Target Operating Model, procurement strategy and business case.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014943-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jun 2021 |
| Submission deadline | 30 Jul 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | £1 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NI WATER AND ITS SUBSIDIARIES |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT14 6TE |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Chichester Park |
| Westminster constituency | Belfast North |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72210000 - Programming services of packaged software products
- 72220000 - Systems and technical consultancy services
- 72230000 - Custom software development services
- 72240000 - Systems analysis and programming services
- 72250000 - System and support services
- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72510000 - Computer-related management services
- 72540000 - Computer upgrade services
- 72590000 - Computer-related professional services
- 72600000 - Computer support and consultancy services
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services

## Release History

- 30 Jun 2021 at 11:34 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014943-2021

## Notice URLs

- https://etendersni.gov.uk/epps
- https://etendersni.gov.uk/epps/home.do

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c1d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c1d3.json.