---
title: "Fraud and Cyber Crime Reporting & Analysis Service Procurement"
ocid: "ocds-h6vhtk-02c29d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c29d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c29d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c29d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2023-06-26"
---

# Fraud and Cyber Crime Reporting & Analysis Service Procurement

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-02c29d

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## Summary

The Mayor and Commonalty and Citizens of the City of London, acting as the Police Authority for the City of London Police, has completed the procurement process for the "Fraud and Cyber Crime Reporting & Analysis Service Procurement." This service aims to support Action Fraud and the National Fraud Intelligence Bureau through three separate contracts. The procurement process involved the selection of suppliers for three lots with services related to contact management, crime and intelligence management, and service integration and management. The contracts will each run for up to seven years, with initial durations of five years. The estimated annual service charges for each lot range from £1,000,000 to £6,700,000.

This tender presents a significant growth opportunity for businesses in the customer services, IT services, data security, and management-related services sectors. Companies specialized in contact centres, crime analysis, IT security, and software development would be well-suited to compete for the different lots within this tender. Interested parties should engage with the Mayor and Commonalty and Citizens of the City of London to explore potential collaborations and provide innovative solutions to meet the specific requirements of this public procurement opportunity.

## Notice

The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Action Fraud and the National Fraud Intelligence Bureau (NFIB) The City of London Corporation intends to award up to three (3) separate contracts. Each service is described in more detail within the Procurement Documentation The Services consist of a single national point of contact for members of the public and organisations that have been victims of fraud and cyber crime to report details of the incident through a contact centre and online channels (Lot 1) Review and analysis of crime reports is based on the intelligence collected and maintained as part of the NFIB national responsibilities and managed through demand and workflow management, underpinned by systems integration (Lot 2) Service integration and management to support delivery in a multi-supplier / multi-agency environment (Lot 3) Each contract will be awarded for a maximum duration of seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual services charges for each Lot are: Lot 1 - PS6,700,000; Lot 2 - PS3,000,000; Lot 3 - PS1,000,000. It is anticipated that there will be additional charges for the design, build, testing and implementation of the solutions under each Lot For access to the Procurement Documentation, interested parties must first complete and submit to the Authority a signed non-disclosure agreement. To request a non-disclosure agreement for completion please contact anthony.vittadini@cityoflondon.gov.uk The Contracting Authority intends to hold a Market Engagement event currently scheduled to take place on 20 July 2021. For details of how to register for this event please contact anthony.vittadini@cityoflondon.gov.uk *Suppliers must be registered to the CapitalESourcing tendering portal as the Procurement Documentation will be made available through this tendering portal. Registration is free at https://www.capitalesourcing.com/web/login.shtml* **Please note that funding for the contracts described in Lots 1 - 3 will be made available on an annual basis**

### Lot Information

Engagement Management: Contact Management and Victim Care

The Provision of Contact Centre(s) and online Channels as the main point of contract for victims of fraud and cyber crime and other stakeholders

Renewal: Up to two (2) renewals exercisable by the Authority, of one (1) year each.

Crime, Intelligence and Common Services: Crime and Intelligence Management and associated services that underpin all Lots

Crime and intelligence management This Lot will provide services to support the crime and intelligence management capabilities and also the underlying data, information and knowledge management, demand & workflow management and systems integration for all Lots The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are PS3,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions

Renewal: As per Lot 1

Service Integration and Management

Service Integration and Management (SIAM) The provision of overarching service management and integration of services provided through Lots 1 and 2 and with external organisations and their suppliers where interoperability and information sharing is required The contract will be awarded for a maximum duration of up to seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each The estimated annual service charges are PS1,000,000. It is anticipated that there will be additional charges for the design, build, test and implementation of the solutions

Renewal: As per Lot 1

Lot 2

Crime & Intelligence Management

Lot 3

Service Integration & Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018105-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2023 |
| Submission deadline | 25 Aug 2021 |
| Future notice date | Not specified |
| Award date | 12 Jun 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,410,500 |
| Lots value | £58,910,500 |
| Awards value | Not specified |
| Contracts value | £74,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CAPITA BUSINESS SERVICES; PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72212441 - Financial analysis software development services
- 72212461 - Analytical or scientific software development services
- 72212730 - Security software development services
- 72212732 - Data security software development services
- 72212781 - System management software development services
- 72212782 - Storage management software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72313000 - Data capture services
- 72316000 - Data analysis services
- 72322000 - Data management services
- 72500000 - Computer-related services
- 72510000 - Computer-related management services
- 72590000 - Computer-related professional services
- 79131000 - Documentation services
- 79200000 - Accounting, auditing and fiscal services
- 79212400 - Fraud audit services
- 79220000 - Fiscal services
- 79342300 - Customer services
- 79420000 - Management-related services
- 79700000 - Investigation and security services

## Release History

- 26 Jun 2023 at 12:29 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018105-2023
- 1 Jul 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015145-2021

## Notice URLs

- http://www.capitalesourcing.com
- https://www.capitalesourcing.com/web/login.shtml*
- https://www.cityoflondon.gov.uk
- https://www.cityoflondon.police.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c29d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c29d.json.