---
title: "IT Managed Services Contract"
ocid: "ocds-h6vhtk-02c324"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c324"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c324.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c324.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2022-04-06"
---

# IT Managed Services Contract

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-02c324

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c324)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c324.json)

## Summary

The Financial Ombudsman Service is seeking to award an IT Managed Services Contract, classified under the IT services industry category (CPV code: 72000000). The procurement process is currently in the Award stage, with the contract value amounting to £16,336,546.67, signed on 30 March 2022. The contract will provide ongoing support, maintenance, and development for several IT services, including a case management system and a cloud-based data warehouse. The location for contract delivery is London, UK, and the procurement method employed is a selective procedure with negotiation.

This tender presents significant opportunities for growth in the IT services sector, particularly for businesses specializing in software development and consultancy, computer support services, and related internet services. Companies capable of offering robust support for case management systems and cloud-based applications, as well as those experienced in digital engagement capabilities, would be particularly well-suited to compete in this procurement process. With the ongoing demand for enhanced IT resources, businesses can leverage this contract to expand their market presence and develop long-term partnerships with a fundamental public institution.

## Notice

Contract for the provision of managed IT services to encompass: 1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

### Lot Information

Lot 1

1)Ongoing support, maintenance and development of our case management system; 2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse; 3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and 4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

Options: 4 x 1 year extension options (total 4 years)

Renewal: A 4 year contract with the option to extend for a further 4 years in annual increments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009315-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2022 |
| Submission deadline | 2 Aug 2021 |
| Future notice date | Not specified |
| Award date | 29 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,336,546 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TATA CONSULTANCY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services

## Release History

- 6 Apr 2022 at 16:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009315-2022
- 2 Jul 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015281-2021

## Notice URLs

- http://www.financial-ombudsman.org.uk
- http://www.tcs.com
- https://procurement.financial-ombudsman.org.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c324. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c324.json.